**Experienced Customer Service Representative – Medicaid Member Support**

At blithequark, we're dedicated to delivering exceptional healthcare experiences that put our members at the heart of everything we do. As a Customer Service Representative, you'll play a vital role in providing top-notch support to Aetna Medicaid members and providers, helping them navigate the complexities of their benefits and services. **About blithequark** blithequark is a leading healthcare company that's committed to transforming the way we deliver care. Our purpose is simple: to bring our heart to every moment of our members' health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're dedicated to creating a culture that's centered around empathy, compassion, and innovation. **Our Heart At Work Behaviors** At blithequark, we're passionate about creating a workplace that's empowering, inclusive, and supportive. Our Heart At Work Behaviors are designed to help our employees feel valued, motivated, and inspired to make a difference in the lives of our members. These behaviors include: * **Empathy**: We believe that every member deserves to be treated with kindness, respect, and understanding. * **Innovation**: We're committed to staying ahead of the curve and finding new ways to deliver exceptional care. * **Collaboration**: We believe that teamwork is essential to achieving our goals and making a meaningful impact. * **Accountability**: We take ownership of our actions and strive to deliver results that exceed our members' expectations. **Job Summary** As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who's passionate about delivering exceptional customer service and has a strong desire to make a difference in the lives of our members. **Responsibilities** * Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. * Company provides equipment and training. * Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems. * Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals. * Must be able to work from home and prove to be self-sufficient. **Key Skills and Qualifications** * **Customer Service**: We're looking for someone who's passionate about delivering exceptional customer service and has a strong desire to make a difference in the lives of our members. * **Communication**: You'll need to be able to communicate effectively with members and providers orally and in written form. * **Problem-Solving**: You'll need to be able to think critically and come up with creative solutions to complex problems. * **Technical Skills**: You'll need to have high-speed internet connectivity with secure service via ethernet cable, and be able to use our company-provided equipment and software. * **Education**: High School Diploma or equivalent GED. **Preferred Qualifications** * **Experience**: We're looking for someone with experience working in a call center setting, preferably in a Medicaid or Medicare environment. * **Remote Work**: We're open to hiring someone who's experienced with working remotely and can prove to be self-sufficient. **Benefits and Compensation** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * **Medical, Dental, and Vision Benefits**: We offer a range of medical, dental, and vision benefits to help our employees stay healthy and thrive. * **401(k) Retirement Savings Plan**: We offer a 401(k) retirement savings plan to help our employees save for the future. * **Employee Stock Purchase Plan**: We offer an Employee Stock Purchase Plan to help our employees invest in their future. * **Term Life Insurance**: We offer a fully-paid term life insurance plan to eligible employees. * **Short-Term and Long-Term Disability Benefits**: We offer short-term and long-term disability benefits to help our employees recover from illness or injury. * **Well-being Programs**: We offer a range of well-being programs to help our employees stay healthy and happy. * **Education Assistance**: We offer education assistance to help our employees pursue their educational goals. * **Free Development Courses**: We offer free development courses to help our employees develop new skills and advance their careers. * **CVS Store Discount**: We offer a CVS store discount to our employees. * **Discount Programs**: We offer discount programs with participating partners to help our employees save money. * **Paid Time Off**: We offer paid time off (PTO) or vacation pay to our employees. * **Paid Holidays**: We offer paid holidays throughout the calendar year. **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we'd love to hear from you! Please submit your application through our website at [jobs.blithequark.com]( We anticipate the application window for this opening will close on 09/06/2024. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Note** Please note that this job posting is subject to change and may be updated at any time. We reserve the right to modify or cancel this job posting at any time without notice. Apply for this job