**Experienced Customer Service Representative - Medicare | 100% Remote Contract-to-Hire Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're seeking a talented and empathetic Customer Service Representative to join our team on a 3+ months contract-to-hire basis. This is an exciting opportunity to work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103, and be part of a dynamic team that's passionate about making a difference in the lives of our clients and their customers. **About arenaflex** arenaflex is a forward-thinking organization that's committed to revolutionizing the way businesses interact with their customers. With a focus on innovation, collaboration, and customer-centricity, we're constantly pushing the boundaries of what's possible in the world of customer service. Our team is comprised of talented individuals who share a common goal: to deliver exceptional experiences that leave a lasting impression. **Job Summary** As a Customer Service Representative on our Medicare team, you'll play a critical role in handling claims, benefits, enrollment, member portal, ID cards, and other customer inquiries. You'll work closely with customers to resolve problems, provide solutions, and ensure that their needs are met. This is a 5-star service that requires a high level of empathy, tone, and professionalism. **Key Responsibilities** * Handle inbound calls from customers, responding to their inquiries and resolving their issues in a timely and professional manner * Provide exceptional customer service, ensuring that customers feel valued, heard, and understood * Navigate multiple systems simultaneously to access customer information and resolve issues efficiently * Collaborate with internal teams to resolve complex customer issues and provide solutions * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * Call Center Customer Service experience, with a focus on inbound calls (no telesales) * Excellent Customer Focused competencies, with a strong service-oriented mindset and excellent customer service skills * Empathy and strong problem-solving skills, with the ability to remain calm and composed in high-pressure situations * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate multiple systems at a time, with a focus on efficiency and accuracy **Preferred Qualifications** * High School Diploma or GED, with a minimum of 2 years of customer service experience/call center experience * Healthcare industry experience, with a focus on Medicare or related fields * Previous Medicare experience, with a strong understanding of Medicare policies and procedures * Call Center Customer Service experience (inbound calls), with a focus on resolving customer issues and providing solutions * Medical background, with a focus on healthcare-related fields **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced environment, with a focus on meeting performance metrics and exceeding customer expectations * Strong technical skills, with the ability to navigate multiple systems and software applications * Ability to work independently, with a focus on self-motivation and accountability **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and coaching to enhance customer service skills and knowledge * Opportunities for career advancement, with a focus on promoting from within * Access to industry-leading tools and technology, with a focus on innovation and efficiency * Collaborative and supportive work environment, with a focus on teamwork and camaraderie **Work Environment and Company Culture** As a 100% remote team, we're committed to creating a collaborative and supportive work environment that's conducive to productivity and success. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional customer experiences that exceed our clients' expectations. * Innovation: We're constantly pushing the boundaries of what's possible in the world of customer service. * Collaboration: We work together as a team to achieve our goals and exceed customer expectations. * Empathy: We're committed to understanding and empathizing with our customers, with a focus on building strong relationships. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including: * Competitive hourly rate, with opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off, including vacation, sick leave, and holidays * Access to industry-leading tools and technology, with a focus on innovation and efficiency * Collaborative and supportive work environment, with a focus on teamwork and camaraderie **How to Apply** If you're a motivated and empathetic individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to reach out to us. We're always happy to chat and answer any questions you may have. Thank you for considering arenaflex as your next career destination! We look forward to hearing from you soon. Apply for this job