**Experienced Customer Service Representative - Medicare | 100% Remote Contract-to-Hire Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading healthcare insurance provider, we're seeking a talented Customer Service Representative to join our team on a 3+ months contract-to-hire basis. This is an exciting opportunity to work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103, and be part of a dynamic team that's passionate about making a difference in people's lives. **About arenaflex** arenaflex is a forward-thinking healthcare insurance provider that's committed to innovation, excellence, and customer satisfaction. Our team is comprised of dedicated professionals who share a common goal: to provide world-class service to our members and partners. We're proud of our 5-star service reputation and strive to uphold the highest standards of empathy, tone, and professionalism in everything we do. **Job Summary** As a Customer Service Representative - Medicare, you'll play a vital role in handling claims, benefits, enrollment, member portal, ID cards, and other customer inquiries. You'll work closely with customers to resolve problems, provide solutions, and ensure a seamless experience. This is a challenging yet rewarding role that requires strong customer-focused competencies, empathy, and problem-solving skills. **Key Responsibilities** * Handle inbound calls, respond to customer inquiries, and resolve issues in a timely and professional manner * Provide exceptional customer service, ensuring a 5-star experience for all interactions * Navigate multiple systems simultaneously to access customer information and resolve issues * Use strong verbal and written communication skills to clearly communicate complex messages over the phone * Utilize empathy and problem-solving skills to resolve customer complaints and concerns * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings * Collaborate with team members to share knowledge, best practices, and ideas for improving customer service **Essential Qualifications** * Call Center Customer Service experience with a focus on inbound calls (no telesales) * Excellent customer-focused competencies, with a strong service-oriented mindset * Empathy and strong problem-solving skills to resolve customer complaints and concerns * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate multiple systems simultaneously to access customer information and resolve issues * ALL candidates must score a 80% or above on eSkills test **Preferred Qualifications** * High School Diploma or GED with a minimum of 2 years of customer service experience/call center experience * Healthcare industry experience, particularly in the Medicare space * Previous experience working in a call center environment with a focus on inbound calls * Medical background or experience working in a healthcare-related field * Strong knowledge of Medicare policies, procedures, and regulations **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong time management and organizational skills, with the ability to prioritize tasks and manage time effectively * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong technical skills, including proficiency in multiple systems and software applications **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training programs, mentorship opportunities, and career development resources. Our goal is to help you achieve your full potential and advance in your career. **Work Environment and Company Culture** As a 100% remote team, we're committed to creating a virtual work environment that's collaborative, inclusive, and supportive. Our company culture is built on a foundation of empathy, respect, and open communication. We believe in empowering our employees to take ownership of their work, make decisions, and drive results. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a base salary, bonuses, and benefits. Our benefits package includes health insurance, retirement savings, paid time off, and other perks. We're committed to providing a comprehensive benefits program that supports the well-being and success of our employees. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. Apply for this job