**Experienced Customer Service Representative – Member Services (Remote West Coast)**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as an Experienced Customer Service Representative – Member Services (Remote West Coast). At blithequark, we're committed to revolutionizing the way healthcare is delivered, and we're looking for talented individuals who share our passion for innovation, customer-centricity, and community engagement. As a key member of our Member Services team, you'll play a vital role in providing top-notch support to our customers, helping them navigate our products and services with ease, and driving business growth through exceptional service delivery. **About blithequark** blithequark is a leading healthcare company that's dedicated to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, customer satisfaction, and community engagement, we're shaping the future of healthcare and creating a better world for everyone. **Our Heart At Work Behaviors** At blithequark, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions every day. These behaviors include: * **Empathy**: We put ourselves in our customers' shoes and understand their needs, concerns, and emotions. * **Collaboration**: We work together as a team to achieve common goals and deliver exceptional results. * **Innovation**: We're always looking for new and better ways to solve problems, improve processes, and drive business growth. * **Accountability**: We take ownership of our actions, decisions, and outcomes, and we're accountable for delivering high-quality results. * **Respect**: We treat each other with kindness, respect, and dignity, and we value diversity, equity, and inclusion. **Job Description** As an Experienced Customer Service Representative – Member Services (Remote West Coast), you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. Your primary duties and responsibilities will include: * Responding to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns. * Assisting customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively. * Helping process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment. * Instructing customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed. * Maintaining records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference. * Identifying current inefficiencies, seeking input from relevant stakeholders, and implementing effective solutions to successfully enhance the company's competitive advantage in the industry. * Escalating issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately. * Assisting new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures. * Contributing to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required. **Education and Qualifications** * High school diploma or equivalent required. * 0-1 year prior relevant work experience in a call center environment. * Certified Patient Care Representative (CPCR) preferred. * Knowledge of problem-solving and decision-making skills. * Bilingual a plus. **Pay Range and Benefits** The typical pay range for this role is $17.00 - $35.29 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision benefits. * 401(k) retirement savings plan. * Employee Stock Purchase Plan. * Fully-paid term life insurance plan. * Short-term and long-term disability benefits. * Well-being programs. * Education assistance. * Free development courses. * CVS store discount. * Discount programs with participating partners. * Paid Time Off (PTO) or vacation pay. * Paid holidays throughout the calendar year. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application. We look forward to hearing from you! **Application Deadline** We anticipate the application window for this opening will close on December 13, 2024. Don't miss this opportunity to join our team and make a difference in the lives of our customers and communities. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued, respected, and empowered to succeed. Apply for this job