**Experienced Customer Service Representative - National Remote Opportunity with Blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join Blithequark as a Customer Service Representative, working remotely from the comfort of your own home. As a key member of our team, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. **About Blithequark** Blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to make the health system work better for everyone, and we believe that everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **A Culture of Diversity and Inclusion** At Blithequark, we value diversity and inclusion, and we strive to create a culture that is guided by these principles. Our team is comprised of talented individuals from diverse backgrounds, and we believe that this diversity is a key driver of innovation and success. We are committed to providing a work environment that is inclusive, respectful, and supportive of all employees, and we encourage applications from candidates of all backgrounds. **The Role** As a Customer Service Representative with Blithequark, you will be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You will ask appropriate questions, listen actively, and document required information in computer systems. You will also occasionally make outbound calls to customers for follow-ups. Your primary responsibilities will include: * Responding to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits * Asking appropriate questions and listening actively while documenting required information in computer systems * Occasionally making outbound calls to customers for follow-ups * Providing exceptional customer service and resolving customer complaints in a timely and professional manner * Working collaboratively with other team members to achieve business objectives and improve customer satisfaction **Requirements** To be successful in this role, you will need to have: * A high school diploma or equivalent * At least 1 year of customer service experience, including providing service over the phone * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel * Ability to attend 3-4 weeks of training with 100% attendance * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday * Ability to work occasional overtime, including a 6th day and one (1) weekend day shift **Preferred Qualifications** While not required, we prefer candidates with: * Call center experience * Experience with a virtual learning environment * Experience with a virtual working environment * Experience in working with digital platforms and systems (Web, Chat, Email) * Health care/insurance environment experience (familiarity with medical terminology, health plan documents, or benefit plan design) **Soft Skills** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to work independently and as part of a team **Telecommuting Requirements** As a remote employee, you will be required to: * Keep all company-sensitive documents secure (if applicable) * Establish a dedicated work area that is separated from other living areas and provides information privacy * Live in a location that can receive a Blithequark-approved high-speed internet connection or leverage an existing high-speed internet service * Connect directly into the internet via a hard wire (either directly to the modem or router) **Physical and Work Environment** As a remote employee, you will be required to work in a home office environment that is: * Quiet and free from distractions * Equipped with a reliable computer, internet connection, and headset * Free from interruptions and noise * Well-lit and ventilated **Compensation and Benefits** We offer a competitive hourly rate, ranging from $16.00 to $28.27 per hour, depending on your location, experience, and qualifications. In addition to your salary, we offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) plan with company match * Paid time off and holidays * Employee assistance program * Professional development opportunities **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! **Equal Employment Opportunity** Blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** Blithequark is a drug-free workplace, and all candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job