**Experienced Customer Service Representative (NCS) - Parking Authority at arenaflex**

**Job Summary:** Join arenaflex, a leading organization in the parking industry, as an Experienced Customer Service Representative (NCS) for the Residential Permit Parking program (RPP). As a key member of our team, you will provide exceptional customer service to participants of the RPP program, utilizing your customer service skills and parking professional knowledge to assist customers navigate and participate in the process of acquiring residential parking permits. If you are passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a dynamic organization that is committed to providing innovative parking solutions to our community. Our team is dedicated to delivering exceptional customer service and ensuring that our customers have a positive experience with our Residential Permit Parking program. As a valued member of our team, you will have the opportunity to work with a diverse group of customers, community groups, and city agencies to provide education and resources about the RPP program. **Responsibilities:** As an Experienced Customer Service Representative (NCS) for the RPP program, your key responsibilities will include: * Reviewing new and renewal permit applications to ensure accuracy and completeness for approval * Educating the public about permit eligibility and the process of the RPP program * Performing community outreach to provide education and resources about the RPP program * Maintaining relations and open communications with the 46 community groups that partner with our agency on their Parking Plans * Maintaining permit program database; preparing, processing, and balancing daily work sheets for deposits by the following business day; reviewing permit applications and selling permits * Assisting manager with support of special projects * Running custom reporting for special projects within the permit management system; reviewing outreach documents reaching tens of thousands of customers annually; reviewing and interpreting city parking laws; organizing and formatting data for specialized use such as GIS mapping & SQL data table importing * Supporting work to issue special permits for unique parking situations * Coordinating with city agencies, non-profits, churches, and quasi-public nongovernmental organizations * Supporting inventory and permit control by organizing, filing, and stocking permits for easy access and availability * Setting up reports to facilitate understanding and ensure clarity for in-house assessment * Performing other duties as assigned **Supervision Received and Exercised:** This position has no supervisory responsibility over others and works under general supervision from the RPP Section Manager and Assistant Manager. **Education and Experience Requirements:** * High school diploma or GED required; additional advanced training beyond high school required * Minimum of 2 years of customer service-related experience required **Knowledge, Skills, and Abilities:** * Customer service skills to assist various customers, public, and vendors * Ability to provide information clearly to customers to ensure understanding * Ability to read, interpret, and verify required documents for residential permits * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals * Ability to write routine correspondence such as business emails and memos, and when required, reports * Ability to speak effectively before groups of customers or employees of the organization * Ability to add and subtract two-digit numbers and to multiply with 10's and 100's * Ability to perform these operations using units of American money, weight measurement, volume, and distance * Ability to read and comprehend simple instructions, short correspondence, and memos * Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions * Ability to manage and develop solutions to problems involving few concrete variables in standardized situations * Knowledge, skills, and ability to handle and deescalate heightened communications at times from customers or others **Physical Requirements:** This position is in an office environment conducive with regulated office temperatures and lighting. The noise level can become moderate. The majority of time is spent sitting; however, the employee has discretion about walking, standing, etc. Hand-eye coordination and manipulation of a phone and keyboard is frequent. The position occasionally requires stooping or bending. Light lifting, such as three or four reams of paper, or other materials (up to 20 pounds) may be required. **Benefits:** arenaflex offers a generous and competitive benefits package, including: * Comprehensive health insurance * Retirement savings plan * Paid time off * Opportunities for professional growth and development * A dynamic and supportive work environment **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and is committed to a workplace that values diversity, equity, and inclusion. We prohibit discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal. Apply Now! Apply for this job