**Experienced Customer Service Representative - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative, working nights and weekends in a full-time role. **About blithequark** blithequark is a leading innovator in the live event industry, dedicated to providing unparalleled experiences for our customers and sellers alike. Our mission is to revolutionize the way people connect with live events, and we're seeking talented individuals like you to join our team. With a strong focus on customer satisfaction, we're committed to delivering elite service that exceeds expectations. **The Opportunity** As a Customer Service Representative at blithequark, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be the face of our company, responding to calls and emails on a broad range of event and order-related questions. Your goal will be to ensure that every interaction is a positive one, providing solutions to problems and exceeding customer expectations. **Your Role Expectations** As a Customer Service Representative, your role expectations will progress as follows: ### 30 Days in: * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days in: * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days in: * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed in this role, you'll need to bring the following: * Outstanding communication, attention to detail, and organizational skills. * A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * An interest in the live event space and an eager-to-learn attitude. **Work Schedule** Our hybrid work model offers the perfect balance of flexibility and face-time. You'll work: * 3 days in office and 2 days at home. * Hours: + 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off. **Compensation and Benefits** * $40,000 base salary with overtime eligibility. * Bi-annual bonuses and annual equity grant. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. **Why Join blithequark?** At blithequark, we're passionate about creating a work environment that's both challenging and rewarding. We offer: * Opportunities for career growth and professional development. * A dynamic and supportive team culture. * A comprehensive benefits package and competitive compensation. * A chance to make a real impact in the live event industry. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative at blithequark. [Apply Now]( Don't miss out on this exciting opportunity to join a leading innovator in the live event industry. Apply now and take the first step towards a rewarding career at blithequark! Apply for this job