Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange market, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. The live event industry is a dynamic and fast-paced environment, with a wide range of events and activities taking place every day. At arenaflex, we are committed to providing elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Summary In this role, you will be responsible for managing transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing exceptional service to both our sellers and our customers. As a Customer Service Representative at arenaflex, you will be the face of our company, and your excellent communication and problem-solving skills will be essential in resolving issues and providing solutions to our customers and sellers. Key Responsibilities Manage transactions and relationships with sellers and customers who have placed an order through the arenaflex exchange Take calls and respond to emails on a broad range of event and order-related questions Provide exceptional service to both sellers and customers, ensuring that their issues are resolved in a fair and constructive manner Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigate order queue and determine what requires attention to provide real-time assistance Play an active role in continued learning to advance skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers Role Expectations and Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time. In the first 30 days, you will complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. You will learn how ticket marketplaces operate and how you will contribute to providing great experiences for our customers. You will also gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. After 60 days, you will investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. You will handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities and navigate order queue to determine what requires attention to provide real-time assistance. After 90 days, you will play an active role in continued learning to advance skill sets necessary for individual and team goals. You will manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. Essential Qualifications Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager-to-learn attitude Preferred Qualifications Previous experience in customer service or a related field Knowledge of the live event industry and ticket marketplaces Experience working in a fast-paced, dynamic environment Skills and Competencies To be successful in this role, you will need to possess excellent communication and problem-solving skills. You will need to be able to work in a fast-paced environment and prioritize multiple tasks and responsibilities. You will also need to be proactive and able to think critically to identify potential order issues and find solutions to problems. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to learn and develop new skills, and to advance your career within the company. You will also have access to training and development programs, as well as mentorship and coaching from experienced professionals in the industry. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment that is committed to providing exceptional service to our customers and sellers. Our company culture is built on a foundation of teamwork, innovation, and excellence. We value our employees and recognize the importance of their contributions to our success. As a Customer Service Representative, you will be part of a team that is passionate about providing exceptional service and making a positive impact on the live event industry. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a base salary of $40,000 per year, as well as overtime eligibility, bi-annual bonuses, and an annual equity grant. We also offer a range of perks and benefits, including a hybrid work model that allows you to work from home two days a week, and a comprehensive benefits package that includes health, dental, and vision insurance. Conclusion If you are a motivated and talented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Service Representative, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. You will have the opportunity to learn and develop new skills, and to advance your career within the company. Don't miss out on this opportunity to join a dynamic and fast-paced team that is committed to excellence and making a positive impact on the live event industry. Apply today to become a part of the arenaflex team! Apply for this job