**Experienced Customer Service Representative - No Sales Focus - Join blithequark's Dynamic Team**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading innovator in the prop-tech industry, is seeking an experienced Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our valued customers, ensuring their satisfaction and loyalty. **About blithequark** blithequark is a cutting-edge visitor, community, and finance & asset management system designed to make life secure and convenient for gated societies. Founded in 2018, blithequark is a subsidiary of NoBroker, India's first prop-tech unicorn. Our platform secures over 50 lakh families across 21,000+ societies and offers services ranging from home maintenance to property renting or selling. We are proud to be the only community management app to attain Level 1 PCI-DSS Certification, ensuring top-tier data privacy and security compliance. Recently, blithequark raised $5 million from Google to grow and expand our services. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer support to our valued clients. Your primary focus will be on resolving customer inquiries, addressing concerns, and ensuring their overall satisfaction. You will work closely with our sales team to meet monthly and quarterly targets, while maintaining accurate records of all customer interactions. **Key Responsibilities** * Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their concerns * Resolve customer complaints and issues in a professional and courteous manner * Maintain accurate records of all customer interactions, including phone calls, emails, and chats * Collaborate with the sales team to meet monthly and quarterly targets * Provide product information and features to customers, ensuring they understand the benefits of our services * Follow up with customers to ensure their satisfaction and loyalty * Participate in ongoing training and development to improve customer service skills and product knowledge **Essential Qualifications** * 1-2 years of experience in customer service or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Basic computer skills, including proficiency in Microsoft Office and customer relationship management (CRM) software * Bachelor's degree or equivalent experience **Preferred Qualifications** * Experience in the real estate or prop-tech industry * Previous experience in a customer-facing role, preferably in a sales or service environment * Knowledge of customer service software and tools, such as Zendesk or Freshdesk * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain accurate records and reports * Proficiency in Microsoft Office and customer relationship management (CRM) software * Strong product knowledge and ability to communicate features and benefits to customers * Ability to work collaboratively with the sales team to meet targets **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Participate in ongoing training and development programs to improve customer service skills and product knowledge * Collaborate with cross-functional teams to drive business growth and innovation * Take on additional responsibilities and contribute to the success of our customer-facing team * Pursue career advancement opportunities within the company **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values diversity, inclusivity, and employee well-being. Our office is located in Bengaluru, and we offer a collaborative and supportive work environment. As a member of our team, you will have access to: * A state-of-the-art office space with modern amenities * Opportunities for professional growth and development * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Retirement savings plan and stock options * Flexible work arrangements and work-life balance * Recognition and rewards for outstanding performance * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Apply Now** Don't miss this chance to join blithequark's dynamic team and contribute to the success of our customer-facing team. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job