**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients while providing exceptional customer service with empathy. **About arenaflex** arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we are passionate about transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** We are seeking an experienced Customer Service Representative to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of medications. You will work in a fast-paced, metric-driven environment and will be required to meet productivity and quality standards. **Key Responsibilities** * Handle inbound calls from patients, responding to their questions and concerns in a timely and empathetic manner * Resolve patient issues related to prescription refills, order status, and insurance coverage * Provide accurate and timely information to patients regarding their medications and treatment plans * Meet productivity and quality standards, including call volume, handle time, and first-call resolution rates * Collaborate with other team members to resolve complex patient issues and improve customer satisfaction * Participate in ongoing training and development to stay up-to-date on company policies, procedures, and products **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in Microsoft Office and CRM software * Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and management * Ability to work in a team environment and contribute to a positive and supportive team culture * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting **Education** * Verifiable high school diploma, GED, or equivalent experience **Training Schedule** * Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule may vary) **Schedule Availability** * Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** * The typical pay range for this role is: + Minimum: $17.02 + Maximum: $27.16 * Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **COVID-19 Vaccination Requirement** * CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. * You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. **Benefits and Perks** * Competitive pay and benefits package * Opportunities for career growth and advancement * Comprehensive training and development program * Collaborative and supportive team environment * Flexible scheduling and work-life balance * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply Now! Apply for this job