**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

At arenaflex, we're building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you'll play a vital role in ensuring timely delivery to those patients reaching out to us. If you're passionate about providing exceptional customer service, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply. **About arenaflex** arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're committed to making healthcare more personal, convenient, and affordable. **Job Summary** We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team in Mount Prospect, IL. As a Customer Service Representative, you'll work in an overnight shift, providing exceptional service to our patients, answering their questions, and resolving their concerns in a timely and empathetic manner. If you're a people person with excellent communication skills, a strong work ethic, and a passion for helping others, we encourage you to apply. **Key Responsibilities** * Answer patient calls, respond to their inquiries, and resolve their concerns in a timely and empathetic manner * Provide exceptional customer service, ensuring that patients feel heard, understood, and valued * Process prescription refills, order status, and insurance coverage, ensuring accuracy and efficiency * Work collaboratively with our team to ensure seamless communication and resolution of patient issues * Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment * 6+ months of high call center experience, with proficiency in Windows, Microsoft, or other applications * Strong computer skills, including typing, navigation, and data entry * Excellent communication and interpersonal skills, with the ability to work effectively with patients, colleagues, and management * Ability to work in a dynamic, fast-paced environment, with a strong work ethic and attention to detail * High school diploma, GED, or equivalent experience **Preferred Qualifications** * 6+ months of experience handling and resolving complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting, with knowledge of medication management and patient care **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00 am EST to 5:00 pm EST * Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** * The typical pay range for this role is $17.02 to $27.16 per hour, depending on location and experience. **Benefits and Perks** * Competitive pay and benefits package * Ongoing training and development opportunities * Career growth and advancement opportunities within arenaflex * Flexible scheduling and work-life balance * Comprehensive health insurance and wellness programs * 401(k) retirement plan and employee stock purchase plan * Paid time off and holidays **Why Join arenaflex?** * We're a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. * We're passionate about providing exceptional customer service and making healthcare more personal, convenient, and affordable. * We offer competitive pay and benefits, ongoing training and development opportunities, and career growth and advancement opportunities. * We're committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day. **How to Apply** If you're passionate about providing exceptional customer service, have a strong work ethic, and are looking for a career with growth opportunities, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website. Apply Now! **Equal Opportunity Employer** arenaflex is an affirmative action employer and an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job