**Experienced Customer Service Representative – Pacific Time Zone Hours, Remote Opportunity**

**Join Our Team and Deliver Exceptional Customer Experiences** Are you a customer-centric professional with a passion for delivering top-notch service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to explore this exciting opportunity as an Experienced Customer Service Representative with our company. **About Us** At Flexcon, we're a leading manufacturer of high-quality products that meet the evolving needs of our customers. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a remote Customer Service Representative, you'll be an integral part of our team, working closely with customers, internal stakeholders, and cross-functional teams to drive business growth and customer loyalty. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Responding to customer inquiries received by phone, email, and fax, documenting interactions in Salesforce * Providing expert recommendations on standard product (VBS) solutions, pricing, and information-related complaints * Proactively interacting with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit teams to ensure quick responses and resolve issues * Maintaining and growing business at existing and new Flexcon accounts through proactive engagement and opportunity identification * Recommending, quoting, sampling, and selling VBS products * Documenting opportunities where VBS products do not meet customer requirements and transferring customers to the technical community for further discussion * Processing orders from receipt to delivery and invoicing, including entering new orders, verifying accuracy, and processing changes and cancellations * Recommending alternative product constructions if required * Monitoring open work orders and expediting as needed * Notifying customers of late or problem orders and providing VBS product alternatives to assist customers * Resolving customer-specific freight and logistics issues through consultation with Flexcon Shipping Departments * Utilizing the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, price discounting, application sheets, product sampling, and trial orders * Resolving information-related customer complaints and implementing corrective action * Handling complaints for pricing mistakes, order entry errors, and customer accommodations * Proactively engaging assigned accounts to understand business applications and uncover missed opportunities * Assisting with order entry overflow for repeat orders and standard price quotations overflow * Entering new customer information * Contributing to Customer Service Improvement Teams as required **Essential Qualifications** * Bachelor's degree or equivalent business experience * 1-3 years of previous customer service experience * Experience in a manufacturing environment and using an ERP system highly preferred * Excellent customer service skills * Verbal and written communication skills * Ability to learn quickly * Troubleshooting and problem-solving skills * Ability to work under pressure * Collaborative team spirit * Adaptability * Proficient in Microsoft Office Suite (including Excel) * Experience using Salesforce.com a plus **Preferred Qualifications** * Experience working in a remote environment * Familiarity with the Pacific Time Zone hours * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong communication and interpersonal skills **Work Environment and Culture** As a remote Customer Service Representative, you'll work from the comfort of your own home or office, with the flexibility to manage your schedule and work environment. Our company culture values employee growth, innovation, and customer satisfaction, and we're committed to providing a supportive and inclusive work environment. **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Competitive salary * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** Flexcon is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job