**Experienced Customer Service Representative - PART TIME - Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a real impact in a dynamic environment? Do you thrive in a fast-paced setting where problem-solving, integrity, and teamwork are valued? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative - PART TIME. As a key member of our remote team, you will provide world-class support, resolve customer inquiries efficiently, and be a brand ambassador, all from the comfort of your home. **About blithequark** blithequark is a leading company in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference and delivering top-tier service to our customers. As a PART TIME Customer Service Representative, you will be an integral part of our team, working closely with our customers, colleagues, and leadership to drive customer satisfaction and loyalty. **Your Day-to-Day (Essential Functions)** As a Customer Service Representative, you will be responsible for: * **Customer-Focused Support** + Serve as the first point of contact for customer inquiries via phone + Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions + Handle escalations with professionalism, ensuring a smooth resolution process * **Problem-Solving & Ownership** + Apply critical thinking to troubleshoot issues and offer appropriate solutions + Approve adjustments, returns, or other resolutions within established guidelines + Follow up with customers to ensure complete satisfaction and issue solutions * **Service with Integrity** + Uphold company values by providing honest, ethical, and transparent support + Maintain confidentiality of customer data and company policies + Stay informed about product updates, policies, and procedures to provide accurate information * **Collaboration & Continuous Growth** + Work closely with team members and leadership to improve service processes + Participate in ongoing training to enhance skills and stay ahead in customer service excellence + Provide feedback to improve company policies and customer experience strategies **What We Offer** As a valued member of our team, you will enjoy: * **Competitive Pay**: A competitive pay range starting at $15.00/hr (may increase based on state requirements and work-site status) * **Recognition & Incentives**: Recognition-based incentives and bonuses for outstanding performance * **Paid Time Off & Training**: Paid time off and paid training to help you grow and succeed * **401(k) with Company Match**: A 401(k) plan with a company match to help you plan for your future * **Career Advancement Opportunities**: Opportunities for career advancement and professional development * **Employee Discounts & Perks**: Employee discounts and perks, including up to 40% off most products and brands **What We're Looking For** We're seeking a dedicated and passionate individual with: * **1+ years of customer service experience** (retail, call center, or hospitality preferred) * **Strong Communication Skills**: Ability to de-escalate and resolve issues professionally * **Problem-Solving Mindset**: Ability to think fast and adapt quickly * **Integrity & Reliability**: A strong sense of integrity and reliability, with a commitment to doing the right thing * **Comfortable Working in a Fast-Paced Environment**: Ability to thrive in a dynamic and fast-paced environment with performance goals * **Tech-Savvy**: Ability to navigate multiple systems and multitask efficiently * **Quiet Home Workspace**: A quiet home workspace with reliable high-speed internet **Technology Requirements Overview** To work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below. * **Devices Not Acceptable**: Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks, and mobile phones (unless needed for two-factor authentication) are not acceptable. * **Operating Systems**: Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations, Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations, Mac IOS 12 or newer * **Software Requirements**: A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated. * **Antivirus Protection**: You must have an anti-virus program running on your computer, such as Microsoft Defender. * **Web Browser**: Our systems work best using Google Chrome. Other browsers may not work. * **Random Access Memory (RAM)**: 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment. * **Internal Storage**: You must have enough free space available to both install needed systems and run these systems effectively. * **Display/Monitor**: Minimum Optimal Screen Resolution: 1920 x 1080 * **Devices and Peripherals**: External mouse (wired preferred), keyboard (wired preferred), webcam (will be utilized for Training and meetings), USB headset (wired required – wireless/Bluetooth headsets NOT acceptable) **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real impact, we invite you to apply for this exciting opportunity at blithequark. Please submit your application through our website or by clicking on the link below. Apply for the job now! We look forward to hearing from you and exploring how you can join our team at blithequark! Apply for this job