Experienced Customer Service Representative – Part-Time Remote Position with Google Cloud

About Google Cloud Google Cloud is a leading technology company that specializes in artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a pioneer in the industry, Google Cloud is committed to innovation and excellence, providing cutting-edge solutions to its customers worldwide. With a strong focus on customer satisfaction and support, Google Cloud is seeking a highly skilled and experienced Customer Service Representative to join its team. About the Role We are looking for a talented and customer-focused individual to join our team as a part-time remote Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and ensuring a seamless user experience. If you are passionate about helping others and have excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Greet and assist customers in a friendly and professional manner, understanding their needs and recommending appropriate products or services. Demonstrate product knowledge and provide accurate information to customers, assisting in product selection and suggesting alternatives and options where applicable. Make business transactions, manage money, and process payments with precision, ensuring accuracy and attention to detail. Keep the sales area clean and organized, ensuring that merchandise is displayed correctly, and monitor product status to assist with returns and exchanges. Collaborate with team members to achieve individual and team marketing goals, building and maintaining strong customer relationships through excellent service. Stay connected with product knowledge, promotions, and company policy, handling customer inquiries, concerns, and complaints in a professional manner. Follow all company safety policies, procedures, and protocols, ensuring a safe and healthy work environment. Requirements To be successful in this role, you will need to possess the following qualifications and skills: Least Capabilities: 2 years of experience in a customer-facing environment, preferably in a call center or customer service role. Experience in Digital Threat Intelligence (CTI) systems and applications, particularly in one of the following areas: Detect, Secure, Answer, and Recover. Experience in partnering with leadership teams, including driving, introducing, and answering to various crowds, including executives. US Government Top Secret/Compartmented Data with polygraph clearance. Preferred Capabilities: Experience in the utilization, handling, and analysis of strategic (specialized) CTI in a functional environment, supporting detection, recognition, and response abilities. Understanding of CTI techniques and application ideas, with the ability to train and guide new CTI colleagues. Ability to correspond raw intelligence from sensors, incident response commitment, and other sources into reports and briefings. Ability to present written or verbal data to technical and non-technical audiences. Ability to take complex, uncertain points, build procedures, and impact partners. A fantastic team player with the ability to work in fast-paced and constantly evolving conditions. Eligibility To be eligible for this role, you will need to meet the following requirements: Previous sales or customer experience preferred. Strong communication and interpersonal skills. Excellent customer service skills and friendly, approachable behavior. Ability to work in a fast-paced, team-oriented environment. Basic math skills and the ability to manage financial transactions. Attention to detail and ability to maintain a clean and organized workspace. Flexible working hours, including evenings, weekends, and holidays as needed. Knowledge of the products/services offered by the company is a plus. Career Growth Opportunities and Learning Benefits As a Customer Service Representative at Google Cloud, you will have the opportunity to grow and develop your skills in a dynamic and innovative environment. We offer a range of training and development programs to help you succeed in your role and advance your career. Our commitment to employee growth and development includes: Regular training and coaching sessions to enhance your customer service skills. Opportunities to work on high-profile projects and contribute to the success of our customers. Access to cutting-edge technology and tools to help you stay up-to-date with the latest industry trends. A collaborative and supportive team environment that encourages open communication and feedback. Work Environment and Company Culture As a remote Customer Service Representative, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. We are committed to creating a positive and inclusive work environment that supports the well-being and growth of our employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A base salary range of $126,000-$189,000, depending on experience and qualifications. A performance-based bonus structure to recognize and reward outstanding performance. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. Access to cutting-edge technology and tools to help you stay up-to-date with the latest industry trends. A flexible and remote work arrangement that allows you to work from home and enjoy a better work-life balance. Conclusion If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Google Cloud, you will have the chance to grow and develop your skills in a dynamic and innovative environment. Don't miss this opportunity to join our team and contribute to the success of our customers. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job