**Experienced Customer Service Representative – Participant Svcs Rep III (Remote)**

Join arenaflex, a people-centric and client-obsessed company, as we continue to strengthen and simplify the health and wealth journey for millions of clients. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, providing valuable insights, education, and direction to our customers. If you're passionate about customer service, enjoy a collaborative and dynamic work environment, and are eager to grow your career, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of health, wealth, retirement, and benefits solutions, serving over 7 million clients with more than $62 billion in assets. With a strong commitment to integrity, we relentlessly pursue better outcomes for all, empowering individuals and families to plan, save, and invest for a brighter future. Our mission is to make a meaningful difference in the lives of our clients, and we're looking for talented individuals like you to join our team. **Job Summary** As a Participant Svcs Rep III, you will be responsible for providing exceptional customer service, handling incoming and outgoing customer phone calls, responding to email and chat inquiries, and resolving issues in a timely and professional manner. You will work closely with customers to provide valuable insights, education, and direction, ensuring that they receive the support they need to navigate our online tools and services. **Key Responsibilities** * Handle all incoming and outgoing customer phone calls, responding to inquiries and resolving issues in a timely and professional manner * Respond to email and chat inquiries from customers, providing high-quality, customer-focused answers and education on H&B policies and programs * Provide troubleshooting support for Web and Online issues, including consulting with customers to navigate online tools and services * Accountable for resolving issues without management intervention, removing barriers for the member and ensuring a seamless customer experience * Protect sensitive customer information with discretion, maintaining confidentiality and adhering to arenaflex protocol and service levels * Maintain a professional approach to client service, prioritizing effectively to meet member service goals and deadlines * Perform other duties as assigned, contributing to the growth and success of arenaflex **Essential Qualifications** * High school diploma, GED, or college degree * 1-3 years of experience in customer service, with prior call center experience preferred but not required * Computer knowledge and skills, comfortable learning new systems and adapting to a fast-paced environment * Ability to learn, memorize, and retain information, with a strong aptitude for prioritization and multi-tasking * Proficiency in Microsoft Excel, Word, and Outlook, with a strong attention to detail and accuracy * Knowledge of Medical/Reimbursement Terminology, with a strong problem-solving and analytical skillset **Preferred Qualifications** * Experience working in a customer-facing role, with a strong focus on delivering exceptional customer experiences * Prior experience in a call center environment, with a strong understanding of customer service principles and practices * Familiarity with arenaflex products and services, with a strong passion for delivering exceptional customer experiences * Strong communication and interpersonal skills, with the ability to work effectively in a team environment **What We Offer** * Competitive hourly pay rate of $20.00, with opportunities for career growth and advancement * Comprehensive training program, including a four-week training period with a paid stipend and PTO accrual * Collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction * Opportunities for professional development and growth, with a commitment to employee learning and development * Recognition and rewards for outstanding performance, with a strong focus on employee engagement and satisfaction **Work Environment and Culture** arenaflex is a people-centric and client-obsessed company, with a strong commitment to integrity and customer satisfaction. We believe in creating a collaborative and dynamic work environment, where employees feel valued, empowered, and supported. Our culture is built on a foundation of trust, respect, and open communication, with a strong focus on teamwork and customer satisfaction. **Remote Work Opportunities** As a remote employee, you will have the flexibility to work from home or a remote location, with a strong focus on productivity and customer satisfaction. We offer a range of remote work opportunities, including flexible scheduling and work-from-home arrangements. **How to Apply** If you're passionate about customer service, enjoy a collaborative and dynamic work environment, and are eager to grow your career, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further. **Training and Onboarding** arenaflex offers a comprehensive training program, including a four-week training period with a paid stipend and PTO accrual. Our training program is designed to equip you with the skills and knowledge you need to succeed in this role, with a strong focus on customer service, product knowledge, and technical skills. **Product Exam** As part of our training program, you will be required to pass a product exam at the end of the training period. The exam will assess your knowledge and understanding of arenaflex products and services, with a strong focus on customer service and technical skills. **Regular Schedule and Shifts** Once you have completed the training program and passed the product exam, you will be assigned to a regular schedule and shifts. Our regular schedule and shifts are designed to meet the needs of our customers, with a strong focus on customer satisfaction and productivity. **Compensation and Benefits** arenaflex offers a competitive hourly pay rate of $20.00, with opportunities for career growth and advancement. We also offer a range of benefits, including comprehensive training, flexible scheduling, and work-from-home arrangements. **Conclusion** arenaflex is a people-centric and client-obsessed company, with a strong commitment to integrity and customer satisfaction. We're looking for talented individuals like you to join our team, with a passion for customer service, a collaborative and dynamic work environment, and a strong focus on teamwork and customer satisfaction. If you're eager to grow your career and make a meaningful difference in the lives of our clients, we encourage you to apply for this exciting opportunity. Apply for this job