**Experienced Customer Service Representative – Payment Posting and Patient Billing**

At arenaflex, we are a leading biomedical research, treatment, and educational institution dedicated to the prevention and cure of cancer and other life-threatening diseases. Our compassionate, patient-centered philosophy guides everything we do, from our innovative research to our exceptional patient care. As a Customer Service Representative – Payment Posting and Patient Billing, you will play a vital role in ensuring that our patients receive the highest level of service and support throughout their journey with us. **About arenaflex** arenaflex is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. Founded in 1913 and headquartered in Duarte, California, we are a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment. Our commitment to creating a diverse environment and being an equal opportunity employer has earned us a reputation as a leader in the healthcare industry. **Job Summary** We are seeking an experienced Customer Service Representative – Payment Posting and Patient Billing to join our team. This role is primarily responsible for handling and timely resolving all guarantor/patient billing inquiries received via incoming calls, correspondence, online inquiries on behalf of arenaflex Medical Center and Medical Foundation. As a Customer Service Representative, you will be the first point of contact for our patients and will be responsible for providing exceptional customer service, resolving billing and payment issues, and ensuring that our patients receive the highest level of care and support. **Key Responsibilities** As a Customer Service Representative – Payment Posting and Patient Billing, your key responsibilities will include: * Responding to all incoming customer service patient inquiries (telephone, fax, mail, and web-based patient portal), complaints, or issues regarding patient billing and collections for Medical Center and/or Medical Foundation, either responding directly or referring the problem to an appropriate resource for resolution. * Initiating proactive measures that result in account resolution, including written and verbal follow-up correspondence with patients, colleagues, and managers. * Performing all guarantor/patient customer service Medical Center and Medical Foundation related patient billing and handling patient/guarantor billing/claim inquiries, processing patient payments, establishing patient payment agreements for payment plans, updating patient's demographic and/or insurance updates, processing statement requests, taking corrective action(s) to address patient inquiry, including resolving account disposition. * Post adjustments credit and/or debit to patient accounts, if required. * Reviewing necessary billing information and documents required by various third parties/patients prior to the processing of claim and/or statements. * If rebilling is required, referring to appropriate staff in the Business Office for processing on any outstanding payor/insurance reimbursement issues. * Conducting all patient/guarantor correspondence account follow-up and documenting in work queues to ensure adherence to arenaflex Patient Business Office standards. * Performing basic data functions such as address updates, certified mail acknowledgement, and other miscellaneous tasks associated with correspondence management. * Opening, sorting, and distributing mail twice a day. * Providing backup support for Self-Pay Account Following staff for any cross-coverage required, overflow, as defined by Manager, Patient Business Office. * Participating in programs and using tools in support of building a high-performance culture via the arenaflex standard responsibilities (e.g., performance measurement, people development, customer relationship management, etc.). * Service quality and work quality to meet required arenaflex, state, and federal rules and regulations. * Maintaining established productivity levels for the unit. * Maintaining a positive customer service image when dealing with staff, patients, physicians, arenaflex employees, insurance companies, and other outside vendors. * Supporting the success of a high-performing customer patient-centric organization by helping to champion and drive arenaflex vision, to foster an environment in which continuous improvement in business processes and services is welcomed and recognized. **Essential and Preferred Qualifications** To be considered for this role, you will need to have: * High School Diploma or equivalent * Experience may substitute for minimum education requirements * At least 3 years prior customer service experience in a healthcare system (academic, hospital, and/or hospital, ambulatory setting) **Skills and Competencies Required for Success** As a Customer Service Representative – Payment Posting and Patient Billing, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Ability to work independently and as part of a team * Strong customer service skills and a patient-centered approach **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Payment Posting and Patient Billing, you will have opportunities to: * Develop your skills and knowledge in customer service, billing, and collections * Participate in training programs and workshops to enhance your performance and productivity * Collaborate with other departments and teams to improve business processes and services * Contribute to the development of new policies and procedures * Pursue career advancement opportunities within the organization **Work Environment and Company Culture Highlights** arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. As a Customer Service Representative – Payment Posting and Patient Billing, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional patient care and service. Our company culture is built on the principles of compassion, integrity, and excellence, and we are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and benefits * Opportunities for career advancement and professional growth * Comprehensive training and development programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and resources * Opportunities for professional networking and development **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, and we are proud to be an equal opportunity employer. Apply for this job