**Experienced Customer Service Representative – Pet Pharmacy Expert with a Passion for Delivering Exceptional Pet Parent Experiences**
About Chewy At Chewy, we're more than just a pet pharmacy – we're a community of passionate pet lovers dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. As the #1 pet pharmacy in the Americas, we're committed to providing outstanding care and wellness services that make a real difference in the lives of pets and their families. Our team is made up of strong, passionate individuals who share our vision of creating a world where every pet gets the love, care, and attention they deserve. Why Join Our Team? We're not just looking for talented individuals – we're looking for like-minded people who share our passion for delivering exceptional customer experiences. At Chewy, you'll enjoy: * Competitive pay and benefits that recognize your hard work and dedication * A culture of belonging where you'll feel valued for your skills and contributions, and be recognized for your commitment and hard work * Opportunities to grow and develop your skills in a dynamic and supportive environment * The chance to make a real difference in the lives of pets and their families About the Role As a Customer Service Representative, you'll be the face of Chewy, providing exceptional customer experiences that exceed our customers' expectations. You'll be responsible for: * Researching and problem-solving to determine appropriate solutions for customers and following up as needed to resolve issues * Going above and beyond to wow our customers, engaging with them in a way that's personalized, empathetic, and solution-focused * Adhering to high safety and regulatory standards while providing solutions that meet our customers' needs * Collaborating with our team to build, grow, and unleash our full potential What You'll Need To succeed in this role, you'll need: * 1-2 years of experience working in a customer-focused environment, with a proven track record of delivering exceptional customer experiences * Excellent communication skills, with the ability to engage with customers in a way that's personalized, empathetic, and solution-focused * The ability to multi-task and think critically, with a focus on delivering high-quality results in a fast-paced environment * Flexibility to shift schedule and work overtime as needed, with a commitment to being available when our customers need us * The ability to pass a background check for a KY Rx Tech license, with a commitment to maintaining the highest standards of integrity and professionalism What We Offer As a Customer Service Representative at Chewy, you'll enjoy: * Competitive pay and benefits that recognize your hard work and dedication * Opportunities to grow and develop your skills in a dynamic and supportive environment * The chance to make a real difference in the lives of pets and their families * A culture of belonging where you'll feel valued for your skills and contributions, and be recognized for your commitment and hard work * Flexible work arrangements, including the option to work from home * Access to ongoing training and development opportunities, with a focus on helping you build your skills and career Our Culture At Chewy, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe in: * Embracing diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all * Fostering a culture of continuous improvement, with a focus on delivering exceptional customer experiences * Empowering our team members to build, grow, and unleash their full potential * Recognizing and rewarding our team members for their hard work and dedication How to Apply If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of pets and their families, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications for this role. We can't wait to hear from you! Contact Us If you have any questions or concerns about this role or the application process, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Email: [[email protected]](mailto:[email protected]) Phone: [insert phone number] Address: [insert address] Equal Opportunity Employer Chewy is an equal opportunity employer, committed to creating a workplace that's inclusive, supportive, and empowering for all. We welcome applications from diverse candidates and are committed to providing a fair and equitable hiring process. Apply for this job