**Experienced Customer Service Representative – Pet Pharmacy Operations (Remote in Kentucky)**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their beloved pets? Do you thrive in a dynamic, supportive environment where you can grow and unleash your full potential? If so, we invite you to join blithequark, a leading pet pharmacy dedicated to revolutionizing the way pet parents care for their furry friends. As a Customer Service Representative at blithequark, you will be part of a talented team of passionate individuals who share a common goal: to provide outstanding care and wellness services to our customers. Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to make a meaningful impact. **Why blithequark?** * Competitive pay and benefits that reflect your hard work and dedication * A culture of excellence, where you'll take pride in delivering exceptional experiences and making a difference in the lives of pet parents and their pets * A supportive environment where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work * Opportunities for growth and development, where you'll be empowered to build, grow, and unleash your full potential * A team that's committed to providing outstanding care and wellness services, and driving continuous improvement, quality, and service **What You'll Do:** * Engage directly with pharmacy customers who contact blithequark for a variety of topics, primarily via inbound calls and other communication platforms * Research and problem-solve to determine appropriate solutions for the customer, and follow up as needed to resolve issues * Go above and beyond to "wow" our customers, thinking critically to provide solutions while adhering to high safety and regulatory standards * Collaborate with cross-functional teams to ensure seamless customer experiences and resolve complex issues * Stay up-to-date on product knowledge, regulatory requirements, and industry trends to provide expert advice and guidance to customers **What You'll Need:** * 1-2 years of experience working in a customer-focused environment, preferably in a pet-related industry * Excellent communication skills, with the ability to engage with customers in a friendly, professional manner * Ability to multi-task and think critically, with a focus on problem-solving and resolution * Flexibility to shift schedule and work overtime as needed, with a commitment to meeting customer needs and resolving issues in a timely manner * Must be able to pass a background check for a KY Rx Tech license * A passion for delivering exceptional customer experiences and making a difference in the lives of pet parents and their pets **Essential Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly, professional manner * Strong problem-solving and critical thinking skills, with the ability to research and resolve complex issues * Ability to work independently and as part of a team, with a focus on collaboration and cross-functional communication * Strong product knowledge and regulatory awareness, with the ability to stay up-to-date on industry trends and developments * Proficiency in technology, including CRM software, phone systems, and other tools and platforms **Preferred Qualifications:** * Experience working in a pet-related industry, with a focus on customer service and support * Knowledge of pharmacy operations, including medication management and regulatory requirements * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) * Experience working in a remote or virtual environment, with a focus on self-motivation and productivity **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development, with a focus on building skills and expertise in customer service, pharmacy operations, and related areas * Access to training and development programs, including online courses, workshops, and conferences * Mentorship and coaching from experienced team members, with a focus on career development and growth * Opportunities for advancement, with a focus on promoting from within and recognizing team members for their contributions and achievements **Work Environment and Company Culture:** * blithequark is a remote-friendly company, with a focus on flexibility and work-life balance * Our team is built on a culture of belonging, where every team member feels valued, recognized, and empowered to make a meaningful impact * We prioritize diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members * We offer a range of benefits and perks, including competitive pay, comprehensive health insurance, and a 401(k) matching program **Compensation, Perks, and Benefits:** * Competitive pay and benefits that reflect your hard work and dedication * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) matching program, with a focus on retirement savings and security * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional growth and development, with a focus on building skills and expertise in customer service, pharmacy operations, and related areas **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents and their pets, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or qualifications, to [insert contact information]. We can't wait to hear from you! Apply for this job