**Experienced Customer Service Representative – Pet Pharmacy Support (Remote in Kentucky)**

At arenaflex, we're passionate about delivering exceptional experiences for pet parents, and we're seeking a talented Customer Service Representative to join our amazing team! As a remote employee, you'll be part of a strong, passionate team dedicated to delivering memorable, reliable, and exceptional experiences for our customers. arenaflex is a leading pet pharmacy, and we're committed to providing a supportive culture, competitive pay, and great perks that make a real difference in our team members' lives. **Why you'll love working at arenaflex:** * Competitive pay and benefits that recognize your hard work and dedication * A culture of belonging where you'll feel valued for your skills and contributions, and be recognized for your commitment and hard work * Opportunities to grow and develop your skills, with a focus on excellence and continuous improvement * A supportive team environment that empowers you to build, grow, and unleash your full potential * A chance to make a real difference in the lives of pet parents and their furry friends **What you'll do:** * Engage directly with pharmacy customers who contact arenaflex for a variety of topics, primarily via inbound calls and other communication platforms * Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues * Go above and beyond to "wow" our customers, thinking critically to provide solutions while adhering to high safety and regulatory standards * Collaborate with our team to provide exceptional customer experiences and drive business results **What you'll need:** * 1-2 years of experience working in a customer-focused environment, with a passion for delivering exceptional experiences * Excellent communication skills, with the ability to engage with customers and think critically to provide solutions * Ability to multi-task and work in a fast-paced environment, with flexibility to shift schedule and work overtime as needed * Must be able to pass a background check for the KY Rx Tech license * A commitment to being your best, with a positive attitude and a willingness to learn and grow **What we offer:** * Competitive pay and benefits that recognize your hard work and dedication * A supportive culture that values your skills and contributions, and recognizes your commitment and hard work * Opportunities to grow and develop your skills, with a focus on excellence and continuous improvement * A chance to make a real difference in the lives of pet parents and their furry friends * A flexible work environment that allows you to work from home and maintain a healthy work-life balance **About arenaflex:** arenaflex is a leading pet pharmacy that's passionate about delivering exceptional experiences for pet parents. We're committed to providing a supportive culture, competitive pay, and great perks that make a real difference in our team members' lives. We're a team of strong, passionate individuals who are dedicated to delivering memorable, reliable, and exceptional experiences for our customers. **Why join arenaflex?** * We're a company that values diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all team members * We offer a range of benefits and perks that make a real difference in our team members' lives, including competitive pay, flexible work arrangements, and opportunities for growth and development * We're a company that's passionate about making a difference in the lives of pet parents and their furry friends, and we're committed to delivering exceptional experiences that exceed our customers' expectations **How to apply:** If you're passionate about delivering exceptional experiences for pet parents and you're looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you! Essential Qualifications: * 1-2 years of experience working in a customer-focused environment * Excellent communication skills * Ability to multi-task and think critically * Flexibility to shift schedule and work overtime as needed * Must be able to pass a background check for the KY Rx Tech license Preferred Qualifications: * Experience working in a pet-related industry or with a pet-focused company * Knowledge of pharmacy operations and regulations * Experience with customer relationship management (CRM) software * Ability to work in a fast-paced environment and prioritize tasks effectively Skills and Competencies: * Excellent communication and interpersonal skills * Ability to think critically and provide solutions to complex problems * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues * Strong attention to detail and ability to maintain accuracy and quality in work Career Growth Opportunities and Learning Benefits: * Opportunities for growth and development in a supportive and inclusive environment * Access to training and development programs to help you build your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities to take on new challenges and responsibilities * Recognition and rewards for outstanding performance and contributions Work Environment and Company Culture Highlights: * Flexible work environment that allows you to work from home and maintain a healthy work-life balance * Supportive culture that values your skills and contributions, and recognizes your commitment and hard work * Opportunities to work with a talented and passionate team of individuals who are dedicated to delivering exceptional experiences for our customers * Access to a range of benefits and perks that make a real difference in our team members' lives, including competitive pay, flexible work arrangements, and opportunities for growth and development Compensation, Perks, and Benefits: * Competitive pay and benefits that recognize your hard work and dedication * Flexible work environment that allows you to work from home and maintain a healthy work-life balance * Opportunities to grow and develop your skills, with a focus on excellence and continuous improvement * A supportive culture that values your skills and contributions, and recognizes your commitment and hard work * Access to a range of benefits and perks that make a real difference in our team members' lives, including competitive pay, flexible work arrangements, and opportunities for growth and development Conclusion: If you're passionate about delivering exceptional experiences for pet parents and you're looking for a challenging and rewarding role, we'd love to hear from you! arenaflex is a company that values diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all team members. We offer a range of benefits and perks that make a real difference in our team members' lives, including competitive pay, flexible work arrangements, and opportunities for growth and development. We can't wait to hear from you! Apply for this job