**Experienced Customer Service Representative – Phone & Chat Support for Custom Furniture Brand**

At blithequark, we're dedicated to delivering exceptional customer experiences through our premium custom furniture products. As a leading provider of bespoke furniture solutions, we're seeking a reliable, professional, and customer-focused assistant to join our team as an On-Call Customer Service Representative. This role is perfect for individuals who excel in remote support or virtual assistance, and are eager to represent our luxury brand with confidence, warmth, and professionalism. **About blithequark** blithequark is a custom furniture brand that prides itself on delivering high-quality, bespoke products that exceed our customers' expectations. Our team is passionate about providing exceptional customer service, and we're committed to building long-lasting relationships with our clients. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering outstanding customer experiences. **Responsibilities** As an On-Call Customer Service Representative, you'll be responsible for handling incoming phone calls and live chat messages from potential and current customers during U.S. business hours. Your primary duties will include: * Answering inbound phone calls and responding to live chats from clients * Guiding clients on customization options, lead times, materials, and order status * Representing our brand with confidence, warmth, and professionalism * Escalating complex requests to our internal team (you won't be responsible for detailed logistics) * Maintaining customer logs or Zendesk ticket updates when calls/chats occur **Working Hours** As an On-Call Customer Service Representative, you'll be required to work Monday to Friday, 8:00 AM to 6:00 PM Central Time (USA). Some weekend availability may be expected on a flexible or rotating basis. You must be online, responsive, and ready to answer calls and chats, but will only be paid for active time during customer interactions. **Pay Structure** As an On-Call Customer Service Representative, you'll be compensated only for active customer interactions. We can track time based on logged calls, live chat transcripts, or Zendesk tickets. We're open to discussing flat "per chat/call" rates or a low standby retainer plus per-interaction pay. **Requirements** To be successful in this role, you'll need to possess the following qualifications: * Fluent English with a clear, confident speaking voice * Prior customer service experience, preferably with custom or design products * Comfortable on the phone with U.S.-based clients * Reliable internet and quiet working environment * Strong written communication for chat and ticketing tools * Familiarity with tools like Zendesk, Monday.com, or Google Workspace is a plus **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a remote support or virtual assistance role * Familiarity with CRM software and customer relationship management * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment with multiple priorities **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for professional growth and advancement within the company * A dynamic and supportive work environment that encourages collaboration and innovation * Access to industry-leading tools and technologies to help you succeed in your role **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. We believe in fostering a culture of open communication, transparency, and respect, and we're dedicated to creating a workplace that's welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** As an On-Call Customer Service Representative, you'll be compensated for active customer interactions, with opportunities for growth and advancement within the company. We offer a range of benefits, including: * Competitive pay rates for active customer interactions * Opportunities for professional growth and advancement within the company * A dynamic and supportive work environment that encourages collaboration and innovation * Access to industry-leading tools and technologies to help you succeed in your role * A comprehensive benefits package, including health insurance, paid time off, and retirement savings **How to Apply** If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. To apply, please submit the following: 1. A short cover letter with your relevant experience 2. Confirmation of your availability Monday–Friday, 8–6 Central Time, and weekend flexibility 3. A short voice recording or link introducing yourself (optional but encouraged) 4. Whether you prefer per-minute, per-call/chat, or a blended rate model 5. Your ideal rate proposal (based on paid active time only) 6. Your resume Don't miss this opportunity to join our team and represent our luxury brand with confidence, warmth, and professionalism. Apply today to become an On-Call Customer Service Representative for blithequark! Apply for this job