**Experienced Customer Service Representative - Remote Call Center Administration**

At blithequark, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including blithequark Home Solutions, invest in our commitment to make each home safer and more livable. In addition to serving our customers, blithequark strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making blithequark a great place to work every day... because who doesn't want a job they can look forward to? Come grow your career with us! **About blithequark** blithequark is a leading home improvement company that has been dominating the industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees' growth, which we demonstrate by: * Providing cutting-edge solutions, both for employees and customers * Partnering with our customers to build strong and trusted relationships * Empowering employees to grow and succeed in a supportive environment * Supporting our communities to give back to the places our customers and employees call home **Job Summary** We are seeking an experienced Customer Service Representative to join our remote call center team. As a key member of our customer service team, you will be responsible for handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. You will also schedule customer service calls and other customer service activities as needed. This role requires a professional, expeditious, and positive approach to internal and external customers. **Key Responsibilities** * Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders * Schedule service customers with local technicians, as needed * Review completed service tickets for quality assurance in region * Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region * Be enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient * Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives * Perform other duties as assigned by supervisor **Essential Qualifications** * High School Diploma or equivalent * At least 1 year of Customer Service Experience * At least 1 year previous office or administrative experience * Computer and keyboard proficient, job duties performed are essentially paperless * Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball" * Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality * Apply active listening skills through the ability to comprehend information presented and respond thoughtfully * Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion * Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction * Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization * Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) * Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status) * Ability to type at least 50 words per minute (wpm) * Highly organized, with strong time management skills and the ability to be resourceful when necessary **Preferred Qualifications** * Previous experience in a call center or customer service environment * Knowledge of customer relationship management (CRM) software * Experience with scheduling and dispatching software * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Work Environment** * Normal office environment * Indoor work in a climate-controlled environment * Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. **Benefits and Perks** * Industry-leading compensation package * Fully paid Medical, Dental, and Vision benefits after 90 days * 401k Savings Plan * Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs * Childcare benefits to support families * Endless opportunity for growth and advancement. Just ask our current employees! * Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling * Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions * Gym membership compensation - your insurance will help cover the cost of your gym membership! * Groups like VetConnect & the Women's Committee to help you get involved and to provide resources for your success **Why Join blithequark?** * We are a certified Great Place to Work and a multi-recipient of Top Workplaces * We offer a welcoming and inclusive workplace * We are committed to our employees' growth and success * We have a diverse and strong team across the U.S. and Canada * We are a leader in the home improvement industry and are continuing to grow and succeed **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply to this position by clicking the link below. 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