**Experienced Customer Service Representative - Remote Contact Center Agent**

At arenaflex, we're committed to delivering exceptional customer experiences and providing quality healthcare services to our members. As a key member of our dynamic team, you'll have the opportunity to work from the comfort of your home while making a meaningful impact in the lives of our customers. We're currently inviting applications for our upcoming 2024 Summer Contact Center Agent Class, and we're excited to welcome talented individuals who share our passion for delivering outstanding service. **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer experiences. With a strong commitment to our employees and the communities we serve, we strive to create a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Contact Center Agent, you'll be the face of arenaflex, interacting with our members and providers to provide information, resolve issues, and deliver exceptional customer experiences. This is a remote position, and you'll have the flexibility to work from home while being part of our dynamic team. We're looking for candidates who are passionate about customer service, have excellent communication skills, and are able to work in a fast-paced, metric-driven environment. **Key Responsibilities** * Interact with members and providers by phone to provide information, answer questions, and resolve concerns about insurance coverage and products offered by arenaflex * Transfer calls to the appropriate department and follow up on inquiries and complaints that have not been resolved * Provide information to customers about products and services, and perform research on billing inquiries and claims to provide payments and refunds * Act as a liaison between various departments to address concerns and resolve customer issues * Identify, research, and resolve customer issues using the computer system * Follow up on customer inquiries not immediately resolved * Research member/provider billing and claims issues * Research payment and refund issues * Handle and resolve customer complaints * Ability to navigate through automated information systems to analyze the caller's situation * Ability to perform in a fast-paced, changing environment * Speaks in a way the customer can understand * Serves as liaison between the customer and various departments * Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.) **Minimum Qualifications** * High School Diploma or GED * Work experience in a face-to-face or call center environment * Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to arenaflex customers * Work experience using a corporate email system * Experience navigating through system applications on a desktop computer or laptop * Adapt to a fast-paced and ever-changing environment * Flexibility to work evening and weekends due to business needs **Preferred Qualifications** * HIGHLY Preferred - Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish * Healthcare industry work experience * Call Center experience in a metrics-driven environment * Previous healthcare work experience interacting with members and/or providers **Compensation and Benefits** As a Contact Center Agent at arenaflex, you'll receive a competitive salary and benefits package, including: * Competitive salary range: $34,091 - $52,000 (dependent on location and experience) * Comprehensive benefits package, including medical, dental, and vision coverage * Incentive and recognition programs * Life insurance * 401(k) contributions * Flexible reimbursement accounts * Employee assistance plan * And much more! **Career Growth Opportunities** arenaflex is committed to the growth and development of our employees. As a Contact Center Agent, you'll have opportunities to advance your career in performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. We believe in investing in our employees and providing them with the tools and resources they need to succeed. **Work Environment and Company Culture** As a remote Contact Center Agent, you'll have the flexibility to work from home while being part of our dynamic team. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. **Training and Onboarding** As a new hire, you'll undergo a 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday, depending on the required shift. Our training program is designed to equip you with the skills and knowledge you need to succeed in your role. **Apply Now** If you're passionate about customer service, have excellent communication skills, and are able to work in a fast-paced, metric-driven environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Why Join arenaflex? * Competitive salary and benefits package * Opportunities for career growth and advancement * Flexible work environment * Comprehensive training and onboarding program * Inclusive and supportive work culture * Chance to make a meaningful impact in the lives of our customers What We're Looking For * Passionate about customer service * Excellent communication skills * Ability to work in a fast-paced, metric-driven environment * Flexibility to work evening and weekends due to business needs * Ability to navigate through automated information systems * Ability to perform in a fast-paced and ever-changing environment How to Apply To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and welcoming you to our team at arenaflex. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job