**Experienced Customer Service Representative – Remote (DAY Shift) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in a remote DAY shift position. As a key member of our operation, you will be the primary point of contact for our nationwide Long Term Care and outside the hospital client base, interacting with Technologists in the field and working closely with reps at our various regional accounts. In this role, you will be responsible for receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. You will process all customer orders in accordance with established company standards and procedures, making a concerted effort to listen to the customer's needs and provide them with a positive experience. As one of the primary points of contact with the customer, your responsibility is to make a lasting impression and build strong relationships with our clients. **About blithequark** blithequark is a leading provider of innovative solutions in the Long Term Care and healthcare industry. Our mission is to deliver exceptional customer experiences, empower our employees to grow and thrive, and make a positive impact on the lives of our clients and their loved ones. We are committed to fostering a culture of excellence, innovation, and collaboration, and we are seeking like-minded individuals to join our team. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing prompt, accurate, and courteous responses to customers * Solving routine and complex problems (Contact supervisor immediately for problems unable to solve) * Answering incoming customer service orders as soon as possible * Displaying active listening and superior customer service skills for both external & internal customers * Documenting activity to the blithequark system * Displaying the ability to enter orders manually via our fax process * Displaying the ability to operate the phone system effectively * Adhering to work schedule * Other duties as assigned **Essential Qualifications** To be successful in this role, you will need: * Ability to work independently and as a team * Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel * Computer knowledge * Strong customer service skills * Solid communication skills (including verbal, written, and listening skills) * Solid problem-solving and decision-making abilities * Good organizational skills * Execute and prioritize multiple tasks * Professional * Ability to type 35 – 40 words per minute * Flexible and adaptable to change * Medical terminology / experience preferred but not required * A minimum of a High school Diploma or equivalent required * Must have high-speed internet for Remote work **Preferred Qualifications** While not required, we prefer candidates with: * Previous customer service experience in a call center environment * Experience working with medical terminology and healthcare industry * Strong problem-solving and decision-making skills * Ability to work in a fast-paced environment with multiple priorities **Benefits** blithequark offers a competitive wage and robust benefit package to full-time employees. Part-time employees are eligible for many of the same benefits, pro-rated. Benefits include: * Two weeks of vacation time * Health Insurance after 30 days! * Sick time * 6 paid holidays * Medical insurance allowance, giving you the freedom to customize your plan to fit your needs * Dental insurance * Vision insurance * Disability insurance * Company-paid life insurance * 401(k) **Why Join blithequark?** At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to ensure that our employees can meet their personal and professional goals. We also offer opportunities for career growth and development, as well as a comprehensive benefits package to support your physical and mental well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic and innovative organization that is shaping the future of the Long Term Care and healthcare industry. **How to Apply** To apply for this position, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Job! Apply for this job