**Experienced Customer Service Representative – Remote Federal Student Loan Support**

Are you a customer service enthusiast with a passion for helping others navigate complex financial situations? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated customer service representatives, providing top-notch support to federal student loan borrowers across the United States. As a remote customer service representative at blithequark, you will be the first point of contact for borrowers seeking assistance with their federal student loan programs. Our ideal candidate is a friendly, professional, and empathetic individual who can provide exceptional customer service while resolving complex issues and providing repayment options. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions for the education and financial services industries. Our mission is to empower individuals to achieve their educational and career goals while providing exceptional customer service and support. We're committed to fostering a culture of inclusivity, diversity, and continuous learning, where our employees can grow and thrive in a dynamic and supportive environment. **Key Responsibilities:** As a remote customer service representative at blithequark, you will be responsible for: * Responding to incoming borrower calls, chats, and making outbound calls in a friendly and professional manner * Counseling and informing borrowers of their repayment options, deferments, and forbearance eligibility * Taking loan payments and updating borrower accounts in an efficient manner * Locating needed information and minimizing the time borrowers are put on hold * Maintaining the security and privacy of the borrower to protect both the borrower and our partners * Working an 8-hour shift with a one 1-hour lunch and two 15-minute breaks * Utilizing strong computer skills to navigate our systems and software **Essential Qualifications:** To succeed in this role, you will need: * A high school diploma or equivalent, with some college or bachelor's degree preferred * The ability to pass a pre-employment cognitive and personality assessment * A Federal 5C Security Clearance and credit check * Residency in or near the Dallas-Fort Worth area * Excellent organization, written, and verbal communication skills * Ability to multitask (type while talking) * Access to home internet with at least 10 mg capacity and a router for an Ethernet cord * A quiet and distraction-free location in your home for work **Preferred Qualifications:** While not required, the following qualifications are highly desirable: * Previous customer service experience, preferably in a call center or remote setting * Familiarity with federal student loan programs and repayment options * Experience with computer-aided dispatch (CAD) systems and software * Certification in customer service or a related field **Skills and Competencies:** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong computer skills, including proficiency in Microsoft Office and Google Suite * Ability to multitask and prioritize tasks effectively * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a remote customer service representative, you will have access to: * Paid training at regular wage rate * Ongoing coaching and feedback to help you improve your performance * Opportunities for career advancement and professional growth * Access to training and development programs to enhance your skills and knowledge * A supportive and inclusive work environment that encourages collaboration and teamwork **Work Environment and Company Culture:** As a remote customer service representative at blithequark, you will work from the comfort of your own home, with access to a dedicated workspace and the necessary equipment to perform your job duties. Our company culture is built on the principles of inclusivity, diversity, and continuous learning, where our employees can grow and thrive in a dynamic and supportive environment. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Medical insurance with multiple plan options (Blue Cross/Blue Shield) * Paid Dental Plan (Guardian) * Life Insurance Policy * 401K company match * Federal Paid Holidays **How to Apply:** To apply for this exciting opportunity, please complete the assessment at the following link: Once you've completed the assessment, you will be invited to apply for the position through our online application portal. We look forward to hearing from you and welcoming you to the blithequark team! Apply for this job