Experienced Customer Service Representative – Remote Full-Time Opportunity in Texas with arenaflex

Introduction to arenaflex arenaflex is a leading innovator in the civil construction industry, renowned for its commitment to customer satisfaction and innovative solutions. With a diverse range of services including dirt work, underground utilities, roadway construction, residential plat development, and commercial and industrial site development packages, arenaflex has established itself as a trusted name in the industry. Our mission is to provide exceptional service, ensuring that every customer feels valued and satisfied with their experience. We are now seeking an experienced Customer Service Representative to join our team, working remotely from Texas, to help us achieve our goal of delivering outstanding customer service. Job Overview We are offering a unique opportunity for a skilled Customer Service Representative to work from home in Texas, with a preference for candidates living within 2 hours of Conroe, TX, to facilitate quarterly and occasional team meetings. As a Customer Service Representative at arenaflex, you will be working night shifts, specifically 4x10's (Friday through Monday), and will be responsible for providing top-notch service to our customers. Your excellent communication and time management skills will be essential in this fast-paced environment, where no two days are the same. Key Responsibilities As a Customer Service Representative at arenaflex, your key responsibilities will include: Handling inbound and outbound phone calls, emails, and other forms of communication to address customer needs and concerns Accurately and efficiently inputting orders and appointments into multiple computer programs, documenting inquiries for outside sales Problem-solving independently and as part of a team to resolve customer issues in a timely and professional manner Handling escalated phone calls, providing summaries to managers, and minimizing customer irritation Demonstrating excellent interpersonal, verbal, and written communication skills in all interactions with customers and colleagues Performing general office duties, including filing, faxing, creating Word and Excel documents, and other tasks as needed Showing flexibility in performing all other duties needed on an ad-hoc basis to support the team and ensure customer satisfaction Qualifications and Skills To be successful in this role, you will need: 3-5+ years of customer service and/or general office administrative experience, with a passion for delivering exceptional customer service Strong organization and time management skills, with the ability to multitask and work in a fast-paced environment Excellent attendance and dependability, with a commitment to being punctual and reliable Ability to quickly learn program and product knowledge, work on a PC, and navigate a Windows environment Strong problem-solving skills, with the ability to think critically and outside the box Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues What We Offer At arenaflex, we are committed to the growth and development of our employees, offering: Competitive pay, with a salary range of $16.00 to $17.00 per hour, depending on experience Comprehensive benefits package, including employer-paid medical, vision, and dental for you and your family Paid time-off and generous 401k with company match On-the-job training, advancement opportunities, and a unique lifelong learning program with tuition reimbursement Annual performance bonuses and shareholder opportunities for management A dynamic and inclusive work environment that values diversity, equity, and inclusion Career Growth Opportunities At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative, you will have the chance to develop your skills and knowledge, take on new challenges, and advance your career. Our commitment to lifelong learning and professional development means that you will have access to training, mentorship, and education to help you achieve your goals. Work Environment and Company Culture arenaflex is a company that values its employees and is committed to creating a positive and inclusive work environment. We believe in the importance of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we are proud of our reputation as a great place to work. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a competitive salary, comprehensive benefits, and a commitment to employee growth and development, arenaflex is the perfect place to build a rewarding and challenging career. Don't miss out on this chance to join our dynamic team and contribute to our mission of providing outstanding customer service. Apply now to take the first step towards an exciting and fulfilling career with arenaflex! Apply for this job