Experienced Customer Service Representative – Remote Full-Time Opportunity with Competitive Hourly Rate and Comprehensive Benefits at arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular, clear purpose: to bring our heart to every moment of our customers' healthcare journeys. This purpose guides our commitment to delivering enhanced, human-driven healthcare for a rapidly changing world. Embedded in our brand — with heart at its center — our mission sends a personal message that how we deliver our services is just as important as what we deliver. We are a team of dedicated professionals who share a passion for making a positive impact on the lives of our customers, and we are looking for like-minded individuals to join our team. About the Role We are seeking an experienced Customer Service Representative to join our team at arenaflex. As the face of our organization, you will play a critical role in shaping our customers' experience by handling their requests and issues via phone, web, or written correspondence. Your ability to engage, consult, and educate our customers will be essential in guiding them along their healthcare journey. If you are a compassionate and empathetic individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to customer inquiries and resolve issues in a timely and professional manner Engage with customers to understand their unique needs and preferences, and provide personalized support and guidance Utilize customer support limit systems to make financial decisions to resolve customer issues Explain customer limitations as per contract and provide relevant information to address unasked questions Process claim referrals, new case handoffs, nurse reviews, complaints, and requests via target system Collaborate with suppliers to resolve issues and provide education on self-service options Handle incoming requests for orders and pre-approvals not handled by Clinical Case Management Perform review of customer claim history to ensure accurate tracking of benefit maximums and coinsurance/deductible Utilize relevant system tools and resources to create quality letters and spreadsheets in response to customer requests Essential Qualifications Bachelor's degree or equivalent experience Customer service experience in a transaction-based environment, such as a call center or retail store Ability to perform multiple tasks efficiently and effectively Understanding of medical terminology Excellent oral and written communication skills Proficient in Microsoft Word and Outlook Ability to maintain accuracy and production standards Strong problem-solving and critical thinking skills Attention to detail and ability to work in a fast-paced environment Preferred Qualifications Experience in a production environment Knowledge of clinical terminology and healthcare systems Experience with customer relationship management (CRM) software Bi-lingual or multi-lingual skills Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. Our comprehensive benefits package includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and a Employee Stock Purchase Plan. We also offer a range of wellness programs, education assistance, and free development courses to help you achieve your personal and professional goals. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We are a diverse and inclusive organization that values the contributions of all our employees. Our culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a positive and supportive work environment that allows our employees to thrive. Compensation and Benefits We offer a competitive hourly rate of $30-$41 per hour, depending on experience. Our comprehensive benefits package includes: Medical, dental, and vision benefits 401(k) retirement savings plan Employee Stock Purchase Plan Wellness programs and education assistance Free development courses and training programs Paid time off (PTO) and vacation pay Paid holidays throughout the year Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a critical role in shaping our customers' experience and guiding them along their healthcare journey. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and start making a positive impact on the lives of our customers. Apply for this job