**Experienced Customer Service Representative – Remote Health Benefits Call Center**

At arenaflex, we're committed to delivering exceptional healthcare services to our Missouri Medicaid customers, and we're looking for talented individuals to join our dynamic team as Customer Service Representatives. As a key member of our call center team, you'll play a vital role in providing top-notch support and information to our customers, helping them navigate the healthcare benefits process with ease. **About arenaflex** arenaflex is a forward-thinking healthcare company dedicated to revolutionizing the way we deliver health services. Our mission is to empower individuals and families to make informed decisions about their health, and our team is passionate about making a positive impact in the lives of our customers. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a work environment that's both challenging and rewarding. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service and support to our Missouri Medicaid customers. You'll work in a remote setting, using your excellent communication skills and technical expertise to resolve customer inquiries and provide accurate information about our health benefits. If you're a customer-focused team player with a passion for helping others, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide accurate and consistent information to customers regarding health care benefits * Offer quality customer service and support, resolving customer inquiries in a timely and professional manner * Maintain confidentiality of personal health information * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Participate in ongoing training and development to stay up-to-date on health benefits and company policies * Meet or exceed performance metrics and quality standards **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or healthcare setting * Strong PC proficiency with a willingness to learn new applications * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Detail-oriented and organized, with a strong focus on accuracy and quality * Ability to maintain confidentiality of personal health information **Preferred Qualifications** * Bilingual skills (Spanish) a plus * Experience working with Medicaid or other government programs * Knowledge of healthcare benefits and regulations * Certification in customer service or a related field **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams * Excellent problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Strong technical skills, including proficiency in Microsoft Office and other software applications * Ability to adapt to changing priorities and work in a fast-paced environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Comprehensive and ongoing training to stay up-to-date on health benefits and company policies * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that encourages teamwork and innovation * A competitive salary and benefits package, including health insurance, dental insurance, and 401(k) matching **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on a foundation of innovation, customer satisfaction, and employee growth. We're a team of passionate and dedicated individuals who are committed to making a positive impact in the lives of our customers. **Compensation and Benefits** * Competitive salary: $17.00 per hour * Comprehensive benefits package, including health insurance, dental insurance, and 401(k) matching * Paid time off and flexible scheduling * On-the-job training and professional development opportunities * Referral program and other incentives **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/careers]( to learn more about our company culture and benefits. We can't wait to hear from you! Apply for this job