**Experienced Customer Service Representative - Remote Healthcare Support**

At arenaflex, we're dedicated to providing exceptional patient care and support to our clients across the nation. As a key member of our remote customer service team, you'll play a vital role in delivering top-notch service to our patients and their families. If you're passionate about delivering outstanding customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare solutions provider, serving over 135 local regions nationwide. With 30 years of industry expertise, we help our clients transition from volume to value-based care, enhance the patient experience, and improve quality, cost, and access to healthcare. Our mission is to redefine healthcare services, and we're looking for talented individuals like you to join our team. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, you may make outbound follow-up calls on outstanding AR accounts to ensure timely resolution and exceptional customer satisfaction. Your primary goal will be to provide professional, service-oriented support to our patients and their families, resolving issues efficiently and effectively. **Essential Duties and Responsibilities** * Answer inbound customer service calls and make some outbound follow-up calls in a professional, service-oriented manner, ensuring timely resolution and minimal drops/abandons. * Ascertain the reason for the call and assist the caller with their questions, concerns, or problems, focusing on first call resolution. * Facilitate resolution by referring the matter to the issue/content expert, escalating the matter to a supervisor as needed, and taking appropriate action to ensure effective resolution. * Maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found. * Perform other duties as assigned by management. **Knowledge, Skills, Abilities** To excel in this role, you'll need to possess the following skills and abilities: * Exceptional customer service skills, including effective and efficient problem-solving and analyzing skills. * Professional and calming tone of voice, with complete command of the English language, free of inappropriate grammar. * Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact. * Ability to perform essential job functions with high independence, flexibility, and creative problem-solving techniques. * Ability to interpret and apply reimbursement aspects of managed healthcare contracts. * Attentive listening skills and ability to clearly articulate a response to the customer using appropriate voice modulation. * Ability to function effectively under stress, conflicting demands on time and attention, and sometimes, under duress from difficult personalities. **Education and Experience** To be considered for this role, you'll need: * High school education or equivalent. * 1-2 years of prior experience in an inbound call center and/or customer service environment. * Hospital patient account billing experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus. **Physical Demands and Work Environment** * Ability to sit at a computer terminal for extended periods of time. * Call Center environment with headset and multiple workstations within close proximity. * Hospital Environment may include direct patient interaction. **Compensation and Benefits** * Pay: $15.80 - $23.70 per hour, depending on location, qualifications, and experience. * Position may be eligible for a signing bonus for qualified new hires, subject to employment status. * Conifer observed holidays receive time and a half. * Comprehensive benefits package, including medical, dental, vision, disability, and life insurance. * Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. * 401k with up to 6% employer match. * 10 paid holidays per year. * Health savings accounts, healthcare & dependent flexible spending accounts. * Employee Assistance program, Employee discount program. * Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. * For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects all individuals, regardless of their background, culture, or identity. **How to Apply** If you're passionate about delivering exceptional customer service and possess the skills and experience required for this role, we encourage you to apply. Click the link below to register your interest and take the first step towards joining our team at arenaflex. Apply Job! Apply for this job