Experienced Customer Service Representative - Remote in Kentucky - Delivering Exceptional Pet Parent Experiences at America's #1 Pet Pharmacy

Join the Chewy Team: Where Passion Meets Purpose in Delivering Outstanding Pet Care Are you a dedicated and passionate customer service professional looking for a new challenge? Do you have a love for animals and a desire to make a difference in the lives of pet parents? Look no further than Chewy, America's #1 pet pharmacy! We're seeking a talented Customer Service Representative to join our remote team in Kentucky, where you'll have the opportunity to deliver exceptional experiences for pet parents and make a real impact in the lives of furry friends. About Chewy: A Culture of Excellence and Compassion At Chewy, we're driven by a simple yet powerful mission: to deliver outstanding care and wellness services to pet parents and their beloved pets. With a team of strong, passionate individuals, we're committed to providing an exceptional experience every time. Our culture is built on a foundation of belonging, where every team member feels valued, recognized, and empowered to grow and thrive. We're proud to offer competitive pay, great perks, and a supportive work environment that allows our team members to make a real difference in the lives of pets and pet parents. Why You'll Love Working at Chewy Here are just a few reasons why you'll love working at Chewy: Competitive Pay and Benefits : We offer a comprehensive compensation package that rewards our team members for their hard work and dedication. Focus on Excellence : We're committed to delivering exceptional experiences every time, and we expect our team members to share that same passion for excellence. Culture of Belonging : We value and celebrate our team members' unique skills, contributions, and perspectives, and we're committed to creating an inclusive work environment that fosters growth and development. Opportunities for Growth : We're dedicated to helping our team members build, grow, and unleash their full potential, with opportunities for career advancement and professional development. Job Summary: Delivering Exceptional Customer Experiences As a Customer Service Representative at Chewy, you'll be the face of our company, interacting with pet parents and providing solutions to their questions and concerns. You'll work in a fast-paced, dynamic environment, using your excellent communication skills, critical thinking, and problem-solving abilities to deliver exceptional experiences every time. Key Responsibilities: Here are some of the key responsibilities of this role: Engage with Customers : You'll interact with pet parents who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms. Research and Problem-Solve : You'll research and problem-solve to determine appropriate solutions for customers, and follow up as needed to resolve issues. Go Above and Beyond : We're looking for team members who can go above and beyond to "wow" our customers, providing solutions while adhering to high safety and regulatory standards. Collaborate with Colleagues : You'll work closely with your colleagues to share knowledge, best practices, and feedback, ensuring that we're always delivering exceptional experiences. Requirements: The Skills and Qualifications You Bring To succeed in this role, you'll need: 1-2 Years of Customer Service Experience : You'll need experience working in a customer-focused environment, with a proven track record of delivering exceptional experiences. Excellent Communication Skills : You'll need excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. Critical Thinking and Problem-Solving : You'll need the ability to think critically and problem-solve, with a focus on finding solutions that meet customers' needs. Flexibility and Adaptability : You'll need to be flexible and adaptable, with the ability to shift schedules and work overtime as needed. KY Rx Tech License : You'll need to be able to pass a background check for a KY Rx Tech license. Preferred Qualifications: The Skills and Experience That Set You Apart While not required, the following qualifications are preferred: Pet Industry Experience : Experience working in the pet industry or a related field is a plus. Technical Skills : Proficiency in customer relationship management (CRM) software and other technical tools is preferred. What We Offer: Competitive Compensation and Benefits At Chewy, we're committed to offering competitive compensation and benefits that reward our team members for their hard work and dedication. Here are some of the perks and benefits you can expect: Competitive Pay : We offer competitive pay that reflects your skills, experience, and contributions. Comprehensive Benefits : We offer a comprehensive benefits package, including medical, dental, and vision coverage. Paid Time Off : We offer paid time off, including vacation days, sick leave, and holidays. Opportunities for Growth : We're committed to helping our team members build, grow, and unleash their full potential, with opportunities for career advancement and professional development. Our Culture: A Workplace Where You Can Thrive At Chewy, we're committed to creating a workplace culture that's inclusive, supportive, and fun. Here are some of the things you can expect: Remote Work : We offer remote work options, allowing you to work from home and maintain a healthy work-life balance. Collaborative Team : We have a collaborative team environment, where everyone works together to achieve common goals. Professional Development : We're committed to helping our team members grow and develop their skills, with opportunities for training, mentorship, and career advancement. How to Apply: Join the Chewy Team Today If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Apply now to join the Chewy team and start your journey as a Customer Service Representative. Equal Opportunity Employer: Chewy is committed to equal opportunity and values diversity and inclusion in the workplace. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected] . Questions about Your Application? If you have a question regarding your application, please contact [email protected] . Apply for this job