**Experienced Customer Service Representative – Remote Investment Protection Center**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our Investment Protection Center team in a remote capacity. As a key member of our team, you will play a vital role in providing top-notch support to our clients, addressing their concerns, and helping them achieve their financial goals. **About blithequark** At blithequark, we believe that our customers are at the heart of everything we do. We strive to create a workplace where everyone feels valued, inspired, and empowered to make a difference. Our commitment to diversity, equity, and inclusion is unwavering, and we're dedicated to fostering a culture that promotes growth, learning, and innovation. **About the Role** As a Customer Service Representative in our Investment Protection Center, you will be the first point of contact for our clients, providing exceptional support and guidance on their brokerage accounts. You will act as a front-line problem solver, addressing customer concerns, and assisting them in navigating our products and services. This is a challenging role that requires a unique blend of technical skills, business acumen, and interpersonal expertise. **Key Responsibilities:** * Work in a contact environment to promote products and financial services * Provide initial problem resolution by identifying opportunities for customer service improvement and proposing strategies to resolve internal and external customer issues * Work hard for customer support, managing risks by following all policies and procedures and staying informed of changes * Advise on digital services such as online submission of declarations and other documents, electronic signature documents, and other digital opportunities * Collaborate with internal stakeholders to resolve complex customer issues and provide exceptional support **Eligibility Criteria:** * Two or more years of customer service, financial services, customer service experience, or equivalent experience demonstrated by one or more of the following: employment, training, military, education **Desired Qualifications:** * In-depth industry knowledge and extensive research to resolve complex client questions * Effective verbal, written, and personal communication skills * Ability to monitor multiple computer windows, applications, and use search tools to find information * Ability to interact effectively with internal and external stakeholders and customers * Basic Microsoft Office skills * Ability to resolve computer problems * Ability to negotiate digital improvements to deliver a better customer experience * Brokerage experience * Knowledge of investment terminology * BS/BA degree or higher **Job Benefits:** * Health Benefits: blithequark generally provides medical, dental, and vision insurance to eligible employees and their families. These benefits may include medical expenses, preventive care, prescription drugs, etc. * Retirement Plans: Companies may offer retirement plans such as the 401(k) which may provide similar benefits to employers. This allows employees to save for the future with additional help from the company. * Paid Time Off (PTO): Employees are entitled to paid time off, including holidays, vacations, and days off. PTO amounts may vary depending on factors such as position and number of years of service. * Employee Stock Purchase Plan (ESPP): blithequark may offer an ESPP that allows eligible employees to purchase company stock at a discounted price. * Training Support: Some employees may use reimbursements or programs to support training and career development. * Employee Discounts: blithequark employees are eligible for discounts or special offers on financial financial services and services offered by the company. * Flexible Working Arrangements: Depending on their role, employees can choose to work flexible hours or work from home, improving work-life balance. * Career Development: Companies will provide training, coaching, and opportunities for career advancement and skills development. * Health Services: blithequark may provide health services, resources, and programs to promote the health and well-being of its employees. Life Insurance and Disability Benefits: blithequark may provide life insurance and disability benefits to protect its employees and their families. * Employee Assistance Program (EAP): An EAP may be provided to provide confidential and supportive assistance to employees facing personal or work-related issues. * Parental Leave: By company policy, blithequark may grant parental leave to employees who welcome a new child through birth, adoption, or foster care. * Community Involvement: blithequark often encourages its employees to participate in community service and volunteerism by donating volunteer time. **Why Join blithequark?** * Be part of a dynamic team that values diversity, equity, and inclusion * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being * Develop your skills and expertise through ongoing training and career development opportunities * Work in a flexible and supportive environment that promotes work-life balance * Contribute to a company that is committed to making a positive impact in the community If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic and inclusive organization that values your contributions and supports your growth and development. Apply for this job