**Experienced Customer Service Representative – Remote Job Opportunity at blithequark**

Are you passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a difference in the lives of others? If so, we invite you to join the blithequark team as an Experienced Customer Service Representative in a remote job opportunity. **About blithequark** blithequark is a leading organization in the industry, renowned for its commitment to excellence and customer satisfaction. As a remote employee, you will be part of a talented team that shares your passion for delivering top-notch service and making a positive impact. With a focus on innovation and collaboration, blithequark offers a unique work environment that fosters growth, learning, and success. **Why You Will Love This Job** As an Experienced Customer Service Representative at blithequark, you will have the opportunity to: * Work from the comfort of your own home, enjoying the flexibility and work-life balance that comes with remote work * Contribute to the blithequark team's mission of delivering exceptional customer service and exceeding customer expectations * Develop your skills and expertise in a dynamic and supportive environment * Collaborate with a talented team of professionals who share your passion for customer service and excellence * Enjoy a comprehensive benefits package, including competitive compensation, paid time off, and opportunities for professional growth and development **Key Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Completing daily tasks and balancing features related to checking processing, object processing, direct bills, and budget transfers * Coordinating with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations * Assisting various departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases and sports assigned, following established guidelines and procedures to ensure strict compliance with NACHA regulations and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic budget switch requests * Researching and affirming incoming and outgoing budget switch information * Communicating with vendors to facilitate budget transfers * Understanding and being familiar with outgoing and incoming budget switch regulations * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees **Essential and Preferred Qualifications** To be successful in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience (preferred) * Previous banking or Credit Union experience (preferred) * Episys/Symitar and processing wires experience (preferred) **Skills and Competencies** To excel in this role, you will need to possess: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high-pressure conditions * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Career Growth Opportunities and Learning Benefits** As a remote employee at blithequark, you will have access to: * Comprehensive training and development programs to enhance your skills and expertise * Opportunities for career growth and advancement within the organization * Collaborative and supportive work environment that fosters learning and growth * Access to industry-leading tools and technologies to enhance your productivity and efficiency * Opportunities for professional networking and development **Work Environment and Company Culture** At blithequark, we value: * Diversity, equity, and inclusion in all aspects of our business * Collaboration, innovation, and teamwork * Customer satisfaction and excellence * Employee growth and development * Work-life balance and flexibility * Open communication and transparency **Compensation, Perks, and Benefits** As a remote employee at blithequark, you will enjoy: * Competitive compensation package, including salary, bonuses, and benefits * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional growth and development * Collaborative and supportive work environment * Access to industry-leading tools and technologies * Flexible work arrangements and work-life balance **Conclusion** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join the blithequark team as an Experienced Customer Service Representative. Apply now to take the first step towards a rewarding and challenging career with a leading organization in the industry. Apply for this job