Experienced Customer Service Representative – Remote Job Opportunity at blithequark for Delivering Exceptional Member Experiences

Introduction to blithequark Imagine being part of a dynamic team that offers a world of possibilities, both at work and during your personal time. At blithequark, we invite you to join our family and embark on a journey where you'll travel the globe, develop your skills, and become the best version of yourself. As you start this new chapter, you'll address challenges with flexibility and poise, learn new skills, and advance your career while having the time of your life. Feel free to balance your personal and work life and hop on board for an exciting adventure! Why You'll Love This Role This position is an integral part of the Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. If you're passionate about delivering exceptional customer service and want to be part of a team that makes a difference, this role is perfect for you. Key Responsibilities Complete data entry and balancing functions with precision and accuracy. Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions efficiently. Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing. Work on member cases/issues assigned, ensuring timely and effective resolutions. Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws. Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks. Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products. Log, report, and make necessary GL, account changes, and/or returns. Process Stop Pays and Check Batching accurately and efficiently. Complete daily balancing and department closing tasks with attention to detail. Obtain information from members for the timely and correct processing of international and domestic fund transfer requests. Research and confirm incoming and outgoing fund transfer information. Communicate with vendors to process fund transfers smoothly. Understand and be familiar with outgoing and incoming fund transfer laws and regulations. Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers. Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees. Essential and Preferred Qualifications To succeed in this role, you'll need: Minimum Qualifications: High school diploma or GED, with intermediate Excel and Word skills. Preferred Qualifications: Previous customer/member service experience, previous banking or Credit Union experience, and familiarity with Episys/Symitar and processing wires. Skills and Competencies The ideal candidate will possess: Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or training and hands-on use. Ability to work extended hours in support of business needs. Ability to exercise excellent customer service skills. Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team. Ability to perform mathematical calculations and analyze data. Ability to effectively prioritize work and meet deadlines under high-volume pressure. Ability to cross-train and perform any role assigned within the department. Ability to interact professionally with all personnel and members. Ability to work independently and with minimal supervision. Ability to self-motivate with strong organizational skills and attention to detail. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop in your career. You'll have access to: Comprehensive training programs to enhance your skills and knowledge. Opportunities for advancement and professional growth within the company. A dynamic and supportive work environment that encourages collaboration and innovation. Recognition and rewards for outstanding performance and contributions. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and diverse workplace culture. You'll be part of a team that: Values and respects individual differences and perspectives. Encourages open communication, feedback, and collaboration. Supports work-life balance and offers flexible scheduling options. Provides opportunities for professional development and growth. Compensation, Perks, and Benefits We offer a competitive salary range of $22-35 per hour, as well as a comprehensive benefits package that includes: Travel perks: Explore the world with discounted flights and travel opportunities. Health benefits: Access to medical, dental, prescription, and vision coverage, as well as wellness programs and employee assistance initiatives. 401(k) program: Eligible for company contributions after one year of service. Additional benefits: Employee discounts, pet insurance, and more. Conclusion If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that makes a difference, we encourage you to apply for this exciting opportunity at blithequark. Join our family and embark on a journey that will take you to new heights. Apply now and discover a world of possibilities! 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