Experienced Customer Service Representative – Remote Member Services Expert for arenaflex

Introduction to arenaflex Imagine being part of a dynamic team that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to providing an environment where our employees can grow, learn, and thrive. As a member of our team, you will have the opportunity to travel the world, develop your skills, and become the best version of yourself. With a focus on flexibility, grace, and continuous learning, you will be able to address challenges with confidence and poise, while having the time of your life. At arenaflex, we believe in balancing work and personal life, and we encourage our employees to take advantage of all that we have to offer. Why You Will Love This Job This role is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Member Services Representative, you will be responsible for daily functions related to check processing, item processing, direct bills, and fund transfers at arenaflex Credit Union. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact on our members' lives. Key Responsibilities Complete data entry and balancing functions Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work member cases/sports assigned Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees Essential and Preferred Qualifications To be successful in this role, you will need to have a high school diploma or GED, as well as intermediate Excel and Word skills. Previous customer/member service experience, previous banking or Credit Union experience, and knowledge of Episys/Symitar and processing wires are preferred. You should be skilled in Microsoft Office software, including Word, Excel, Access, and PowerPoint, and have the ability to work prolonged hours in support of business needs. Skills and Competencies Ability to exercise excellent customer service skills Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Ability to maintain excellent performance and attendance Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Member Services Representative, you will have the opportunity to learn and develop new skills, take on new challenges, and advance your career. We offer a range of training programs, workshops, and conferences to help you stay up-to-date with the latest industry trends and best practices. Our goal is to help you become the best version of yourself and achieve your full potential. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute. Our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and fun. We offer a range of employee benefits, including travel perks, health benefits, wellness programs, and a 401(k) program, to help you achieve a better work-life balance. Compensation, Perks, and Benefits We offer a competitive salary range of $22-35 per hour, as well as a range of benefits, including: Travel perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. Wellness programs: We want you to be the best version of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) plan are available after one year. Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Member Services Representative at arenaflex, you will have the chance to make a positive impact on our members' lives, develop your skills and knowledge, and advance your career. Don't miss out on this opportunity to join our dynamic team and become a part of the arenaflex family. Apply now and take the first step towards an exciting and rewarding career! Apply for this job