Experienced Customer Service Representative - Remote Opportunity at blithequark

Join blithequark in Revolutionizing Healthcare through Exceptional Customer Service At blithequark, we're on a mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. As a global leader in innovative and comprehensive laboratory services, we empower doctors, hospitals, pharmaceutical companies, researchers, and patients to make clear and confident decisions. With a workforce of over 60,000 employees, we're committed to harnessing cutting-edge innovation, science, and technology to tackle some of today's biggest health challenges. About the Role: Customer Service Representative blithequark is seeking a dedicated and customer-centric Customer Service Representative to join our OnDemand Customer Service Team. As a key member of our team, you'll be the primary point of contact for external customers and internal personnel, providing world-class service and support through various channels, including inbound and outbound calls, chats, and emails. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply. Key Responsibilities Resolve routine customer requests and inquiries related to products or services in a timely and professional manner. Engage with customers in a courteous, friendly, and professional tone, using established protocol procedures to ensure consistency and quality. Inquire, clarify, and confirm customer requirements and understanding of solutions to provide accurate and relevant information. Provide additional customer education and information as needed to enhance their experience and satisfaction. Utilize multiple databases to research complex issues and questions, ensuring that customers receive comprehensive and accurate responses. Participate in activities designed to improve customer satisfaction and business performance, contributing to the continuous improvement of our customer service operations. Perform administrative support tasks, including medical record management, CRM data maintenance, and internal records management, to ensure HIPAA compliance. Essential Qualifications and Skills To succeed in this role, you'll need: A High School Diploma or GED equivalent; an Associate or Bachelor's degree is highly desirable. Previous experience in a customer service role, preferably in a contact center or call center environment. Prior experience in the healthcare industry, such as in a physician's office or hospital, is a significant plus. Proficiency in Microsoft Office suite and experience with Laboratory Information Systems (preferred). Excellent verbal and written communication skills, with the ability to listen and respond effectively. A strong customer service orientation, with a courteous and professional demeanor. Multitasking abilities, with the capacity to manage multiple priorities and adapt to changing circumstances quickly. Bilingual skills in English and Spanish are highly desirable. Technical Requirements for Remote Work To work effectively in this remote role, you'll need: An internet connection with a speed of at least 50 megabytes per second. A reliable, non-satellite internet connection. The ability to connect equipment to a router/modem using an Ethernet cord. A dedicated workspace that is quiet and free from distractions. What blithequark Offers As a valued member of our team, you'll enjoy: A competitive hourly rate of $18.00-$22.00 (with state minimum wage adjustments as applicable). A generous paid time off policy, allowing you to recharge and maintain a healthy work-life balance. Comprehensive benefits, including medical, vision, and dental insurance options, flexible spending accounts, 401(k), and Employee Stock Purchase Plans. No-charge lab testing, fitness reimbursement programs, and other incentives that promote your well-being and financial health. Opportunities for career growth and professional development, as we invest in your future and success. Work Environment and Company Culture At blithequark, we're committed to fostering a culture of diversity, equity, and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals with diverse backgrounds and perspectives. We're proud to be a workplace where everyone can thrive and contribute to our mission. Our remote work environment is designed to be flexible and supportive, allowing you to work effectively from home while maintaining a strong connection with our team. We're dedicated to providing the tools, resources, and training you need to succeed in your role and grow in your career. Why Join blithequark? By joining blithequark, you'll become part of a dynamic team that's shaping the future of healthcare. You'll have the opportunity to: Make a meaningful impact on the lives of patients and healthcare professionals worldwide. Develop new skills and expertise in a rapidly evolving industry. Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service. Enjoy a flexible and supportive work environment that prioritizes your well-being and success. If you're ready to take your customer service career to the next level and join a team that's making a difference in the world, we encourage you to apply for this exciting opportunity at blithequark. Don't miss your chance to be part of our mission to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. Application Window: The application window closes on July 13, 2024. We can't wait to hear from you! Apply for this job