**Experienced Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a fully remote setting. As a key member of our team, you will play a vital role in providing top-notch support to our patients, ensuring their needs are met with empathy, understanding, and a commitment to excellence. **About blithequark** blithequark is a leading organization in the healthcare industry, dedicated to providing innovative solutions that improve patient outcomes and experiences. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on the lives of our patients and their families. As a remote customer service representative, you will be part of a dynamic team that values collaboration, continuous learning, and a culture of excellence. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for handling a high volume of customer service calls in a prompt and courteous manner. You will resolve patient questions and problems regarding patient accounts, payments, and services, ensuring that every interaction is a positive and memorable experience. Your exceptional communication skills, attention to detail, and ability to remain calm under pressure will make you an invaluable asset to our team. **Essential Responsibilities** * Provide exceptional customer service to patients, responding to their inquiries and resolving their concerns in a timely and professional manner * Demonstrate proficiency in Microsoft Office products and Internet navigation to efficiently manage patient information and resolve issues * Communicate clearly, concisely, and understandably, both verbally and in writing, to ensure that patients understand their options and next steps * Provide outstanding customer service, even in challenging situations, by remaining positive, empathetic, and solution-focused * Take patient demographics and other patient information as needed, ensuring accuracy and completeness * Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution * Review patient bills for accuracy and completeness, and obtain any missing information to ensure timely resolution * Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines * Complete and mail necessary patient statements and return mail in a timely manner * Create an atmosphere of comfort and peace, making it easy for patients to navigate our services * Answer all phone calls within 2 minutes of the call hitting the system, and answer and end all phone calls within the set dialogue parameters established by leadership * Answer an average of 65 calls per day, ensuring that every interaction is a positive and memorable experience * Attend in-services, seminars, and webinars for additional education and performance improvement * Regular and reliable attendance is required, as you will be working in a remote setting **Education and Experience** * High school diploma or equivalent required * 1 year of experience in customer service and/or call center industry or equivalent combination of education and experience * Customer Service Basics or equivalent training preferred **Work Location and Hours** * Fully remote work environment * Must be able to work 10:30 AM - 7:00 PM (CST) * Successful candidates will pass a background check and drug screen **Qualifications, Skills, and Behaviors** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to remain calm under pressure and manage stress effectively * Proficiency in Microsoft Office products and Internet navigation * Ability to work independently in a remote setting * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities * Strong customer service skills, with a focus on empathy and understanding **Motivations and Education** * High school diploma or better * Equivalent experience or training in customer service and/or call center industry **Licenses and Certifications** * None required **Why Join blithequark?** As a remote customer service representative at blithequark, you will enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunity to work in a dynamic and fast-paced environment * Collaborative and supportive team culture * Continuous learning and development opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job