Experienced Customer Service Representative – Remote Opportunity for Dynamic and Growth-Oriented Professionals at blithequark

Introduction to blithequark Imagine being part of a vibrant and inclusive community that values diversity, promotes personal growth, and offers a world of possibilities. At blithequark, we are dedicated to fostering an environment where our team members can thrive, both personally and professionally. As a leader in our industry, we recognize the importance of creating a workplace culture that is built on mutual respect, trust, and open communication. Our mission is to deliver exceptional customer experiences, drive innovation, and make a positive impact on the communities we serve. If you are passionate about customer service, eager to learn, and excited about the opportunity to work with a talented team, we invite you to join our journey and discover the blithequark difference. Why You Will Love This Role This role is an integral part of our Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for a variety of tasks related to check processing, item processing, direct bills, and fund transfers. Your expertise and attention to detail will ensure the smooth operation of our financial systems, providing our members with the highest level of service and support. If you are a team player, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Complete data entry and balancing tasks with accuracy and efficiency Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing Work member cases/sports assigned, ensuring timely and effective resolution Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products Log, report, and make necessary GL, account changes, and/or returns Process Stop Pays and Check Batching Complete daily balancing and department closing tasks Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests Research and confirm incoming and outgoing fund transfer information Communicate with vendors to process fund transfers Understand and be familiar with outgoing and incoming fund transfer laws and regulations Essential and Preferred Qualifications To be successful in this role, you will need to possess a combination of education, skills, and experience that align with our requirements. The essential qualifications include: High school diploma or GED Intermediate Excel and Word skills Preferred qualifications include: Previous customer/member service experience Previous banking or Credit Union experience Episys/Symitar and processing wires experience Skills and Competencies To excel in this role, you will need to demonstrate a range of skills and competencies, including: Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) Ability to work extended hours in support of business needs Ability to exercise excellent customer service skills Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team Ability to perform mathematical calculations and analyze data Ability to effectively prioritize work and meet deadlines under high-volume pressure Ability to cross-train and perform any role assigned within the department Ability to interact professionally with all personnel and members Ability to work independently and with minimal supervision Ability to self-motivate with strong organizational skills and attention to detail Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. We offer a range of training programs, workshops, and online courses to help you enhance your skills and knowledge. Our goal is to provide you with the tools and resources you need to succeed in your role and advance your career. Some of the benefits of working with us include: Ongoing training and development opportunities Coaching and mentoring from experienced professionals Opportunities for career advancement and professional growth A dynamic and supportive work environment Work Environment and Company Culture Our work environment is built on the principles of respect, inclusivity, and open communication. We believe in creating a workplace culture that is positive, supportive, and empowering. Some of the highlights of our company culture include: A diverse and inclusive workplace A strong focus on teamwork and collaboration Opportunities for professional growth and development A comprehensive range of employee benefits and perks Compensation, Perks, and Benefits We offer a competitive salary range of $22-35 per hour, depending on experience. In addition to your salary, you will be eligible for a range of benefits, including: Travel perks: Explore the world with our travel discounts and benefits Health benefits: Enjoy comprehensive health, dental, prescription, and vision benefits Wellness programs: Take advantage of our wellness initiatives and resources 401(k) program: Plan for your future with our 401(k) program Additional benefits: Enjoy a range of other benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a workplace culture that is inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we are dedicated to creating a work environment that reflects these values. Join our team and discover the blithequark difference. Apply now and take the first step towards an exciting and rewarding career with our dynamic and growth-oriented organization. Apply Job! Apply for this job