**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we're excited to introduce you to an incredible opportunity to join arenaflex's award-winning customer service organization as a full-time Customer Service Representative. At arenaflex, we're revolutionizing the way people interact with our brand, and we're looking for talented individuals like you to help us achieve our mission. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our customers while working from the comfort of your own home in Texas. **About arenaflex** arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. With a passion for innovation and a commitment to customer satisfaction, we're dedicated to providing an exceptional shopping experience that sets us apart from the rest. Our team is made up of passionate, driven individuals who share our vision of delivering unparalleled customer service and building a community that's all about pets. **What You'll Do** As a Customer Service Representative, you'll be responsible for engaging with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. Your key responsibilities will include: * Engaging directly with customers on the phone, using active listening, patience, empathy, and kindness to resolve their issues * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills * Collaborating with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools like Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration **What You'll Need** To succeed in this role, you'll need: * 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment * Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure you have a seamless experience working from home, you'll need: * A large, distraction-free workspace with a computer monitor and webcam * A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A cell phone or tablet for two-factor authentication through Okta Verify * A smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone calls **Why arenaflex Customer Service?** At arenaflex, we're committed to creating a culture that's all about empowering our team members to become their best. Here's what you can expect: * **YOU BELONG**: We're a diverse and inclusive community that celebrates individuality and encourages you to bring your authentic self to work. * **YOU CAN GROW**: Our culture is designed for those who thrive on delivering results and becoming their best, no matter their role or location. * **YOU CAN MAKE A DIFFERENCE**: We encourage you to be curious, ask questions, bring ideas forward, and act like an owner in everything you do. * **YOU WILL GET SUPPORT**: You'll have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: We offer competitive wages, medical & dental insurance, 401k, and more! **Equal Opportunity Employer** arenaflex is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job