Experienced Customer Service Representative - Remote Opportunity in Texas at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for you to join our award-winning customer service team as a full-time Customer Service Representative! At blithequark, we're not just another e-commerce retailer; we're a community-driven company that's changing the way pet owners shop for their furry friends. As one of the fastest-growing companies in the industry, we're committed to providing top-notch customer service that sets us apart from the competition. And we're looking for talented individuals like you to help us achieve our mission. About the Role As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers who need help with everything from finding the perfect pet supplies to resolving issues with their orders. You'll work in a fast-paced, dynamic environment where no two conversations are ever the same. If you're comfortable working from home, have excellent communication skills, and are passionate about delivering exceptional customer experiences, we want to hear from you! Key Responsibilities Engage directly with customers via phone, email, or chat to resolve their queries and concerns in a timely and professional manner. Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution. Operate with empathy, kindness, and understanding, using active listening skills to resolve customer complaints and issues. Collaborate with teammates, managers, and other stakeholders across the organization using virtual collaboration tools like Zoom, Slack, and webcams. Maintain a high level of product knowledge and stay up-to-date on company policies and procedures to provide accurate and helpful information to customers. Essential Qualifications 2+ years of customer service experience in a fast-paced environment. Excellent communication skills (written, verbal, and listening) - demonstrated through a written assessment. Ability to multi-task and perform well under pressure, navigating multiple systems and tools while maintaining a conversation with customers. Proficiency in using computers, including data entry and rapid navigation through systems and the internet. Flexibility to adapt to changing business needs, including shifting schedules and working overtime as required. High school diploma or equivalent required. Ability to pass a background check. Preferred Qualifications Previous experience in the pet industry or a related field. Knowledge of customer service software and technology, including CRM systems and chat platforms. Experience working in a remote or distributed team environment. Technical Requirements A dedicated workspace that's free from distractions and background noise. A reliable, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed). A computer, monitor, keyboard, mouse, headset, and webcam will be provided by blithequark. A cell phone or tablet for two-factor authentication through Okta Verify. Why Join blithequark Customer Service? At blithequark, we're not just looking for customer service representatives; we're looking for passionate individuals who want to make a difference. Here's what you can expect when you join our team: YOU BELONG: We're a diverse, inclusive company that values individuality and promotes a culture of belonging. YOU CAN GROW: We offer ongoing training and development opportunities to help you grow in your role and advance your career. YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, and bring ideas forward to drive positive change. YOU WILL GET SUPPORT: We're committed to providing the resources and support you need to succeed in your role. YOU WILL GET REWARDED: We offer competitive wages, comprehensive benefits, and a range of perks to recognize your hard work and dedication. What We Offer As a Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: Competitive hourly wage ($15.50/hour). Comprehensive benefits package, including medical and dental insurance. 401(k) plan with company match. Ongoing training and development opportunities. A dynamic, supportive work environment that's conducive to growth and success. Our Culture At blithequark, we're passionate about creating a culture that's inclusive, collaborative, and customer-centric. We value diversity and promote an environment where everyone can thrive. Our team is made up of talented individuals from diverse backgrounds, and we're committed to providing opportunities for growth and development. Equal Opportunities blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. If you have a disability or require accommodations during the application process, please don't hesitate to contact us. Ready to Apply? If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's changing the pet industry, we want to hear from you! Apply now to become a Customer Service Representative at blithequark and start making a difference today. Apply for this job