**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative organization, as we seek an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products. If you have a passion for delivering outstanding customer experiences, possess excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading organization in the industry, dedicated to providing high-quality products and services to our customers. Our mission is to deliver exceptional customer experiences, foster long-term relationships, and drive business growth. We are committed to creating a positive and inclusive work environment that values diversity, innovation, and teamwork. **Job Description:** As an Experienced Customer Service Representative with arenaflex, you will be responsible for handling all tasks related to customer service and sales in a courteous, empathetic, and professional manner. You will use independent judgment and discretion when interacting with customers, ensuring that their needs are met and exceeded. **Key Responsibilities:** * Offer customers pricing, delivery, and product information * Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales) * Monitor and address commercial requirements on customers' portals and forward quality and technical needs to the appropriate department * Make and receive phone calls that are non-routine and may require deviation from standard procedures * Address customer questions, comments, or complaints while adhering to established guidelines * Prepare responses to customers in the required format * Serve as a liaison between customers and various departments within the company * Maintain records and assist in preparing required reports * Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines * Provide back-up relief for the company's receptionist and alternate coverage for job duties when other departmental co-workers are not present * Complete tasks promptly * Ensure that output generally meets or exceeds expectations * Produce work that is accurate and rarely contains errors * Conduct oneself in a business-like and respectful manner * Adapt productively to changes and perform other essential tasks as assigned * Provides timely and accurate information to incoming customer order status and product knowledge requests * Processes customer orders/changes/returns according to established department policies and procedures * Works closely with the credit department to resolve disputed credit items * Provides timely feedback to the company regarding service failures or customer concerns * Partners with the sales team to meet and exceed customer's service expectations * Maintain a sound working knowledge of all markets and product conditions * Notify and assist buyers, operations, and sales support persons by communication of customer's needs and preferences * Maintain effective, professional relationships with customers, vendors, and fellow employees * Organize and provide assistance for special sales, promotions, seasonal items **Essential and Preferred Qualifications:** * Applicant must be legally authorized to work in the U.S. * Ability to effectively present information and respond to questions from co-workers and customers * Ability to interact effectively with various interrelated departments * Ability to gain extensive knowledge of the company's product lines and applications * Possess effective time management skills * Exhibit attention to detail * Maintain a continuous improvement mindset * Possess the availability, flexibility, and maturity to represent the company * Ability to sit for extended periods in front of a computer **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to adapt to changing situations and priorities * Proficiency in Microsoft Office and other software applications * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a passion for delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to ensure that you have the skills and knowledge needed to succeed in your role * Opportunities for career growth and advancement within the company * Access to ongoing training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment that encourages teamwork and innovation **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment that values diversity, innovation, and teamwork * Collaborative and supportive work environment that encourages teamwork and innovation * Flexible work arrangements, including remote work options * Access to a range of employee benefits and perks, including health insurance, retirement plans, and paid time off **Compensation and Benefits:** * Competitive salary range of $33-40 per hour * Comprehensive benefits package, including health insurance, retirement plans, and paid time off * Access to a range of employee benefits and perks, including flexible spending accounts, employee events, and professional development opportunities * Opportunities for career growth and advancement within the company **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Job Type:** Permanent **Positions:** 8 **Location:** Cedar Falls, Iowa, 50613 **Job Closing Date:** December 24, 2024 Apply for this job