**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Title:** Experienced Customer Service Representative – Remote Opportunity with arenaflex **Job Summary:** arenaflex, a leading provider of innovative solutions to government agencies, is seeking enthusiastic and experienced Customer Service Representatives to join our team. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and providing top-notch support to our clients. If you are passionate about delivering outstanding customer service, possess excellent communication skills, and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a proud 8(a) minority-owned, service-disabled veteran-owned small business (SDVOSB) with a proven track record of delivering high-quality services to government agencies. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states, demonstrating our ability to serve the government with the highest levels of quality and productivity. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Job Responsibilities:** As a Customer Service Representative with arenaflex, you will be responsible for: * Responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues * Answering telephone calls using an automated system and responding to general to moderately complex questions and/or forwarding calls to appropriate personnel * Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs) * Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries, and updating CRM history with results of inquiry (which includes proper documentation) * Interfacing with team personnel, management, and customers in reference to customer service issues * Conducting outbound calls to customers in response to customer direction or other business needs * Responding to numerous phone inquiries daily * Using standard call-center technology: telephones, e-mail, and web browsers * Assisting callers in finishing online applications * Filling out timesheets * Adhering to privacy rules set forth by the programs we service * Adhering to provided schedule * Connecting callers with leadership as needed * Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service * Reporting problems through an easy online system * Responding to telephone inquiries within set time parameters * Completing all assigned training as necessary **Essential Qualifications:** * High School diploma or equivalent required * Minimum one (1) year of customer service experience required * Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps * Experience working with computer software, customer relationship management tools, and telephone technology * Experience working with and skilled in the use of help desk software * Ability to utilize problem-solving skills in complex situations * Excellent communication skills, both written and oral * Ability to work independently and as a team **Preferred Qualifications:** * Experience working in a call center environment * Familiarity with CRM software and ticketing systems * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Experience working with diverse customer populations **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as a team * Strong customer service skills, with a focus on delivering exceptional customer experiences * Ability to adapt to changing priorities and deadlines * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * Comprehensive onboarding program * Ongoing training and development opportunities * Mentorship and coaching programs * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies **Work Environment and Company Culture:** arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee assistance programs and wellness resources * Opportunities for professional growth and development **Compensation and Benefits:** * Base rate: $18.00 per hour * Medical, dental, vision, and 401(k) benefits available * Paid time off and holidays * Access to employee assistance programs and wellness resources **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from diverse candidates. We are an affirmative action employer and are committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. **Reasonable Accommodation:** If you require alternative methods of application or screening, please contact us directly to request this. We are committed to providing reasonable accommodations to individuals with disabilities and will work with you to ensure that you have an equal opportunity to participate in the application process. **Texting Notice:** We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job