**Experienced Customer Service Representative – Remote Part-Time Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a rapidly growing e-commerce company dedicated to revolutionizing the way people live, work, and play. As a Customer Service Representative at blithequark, you will be part of a talented team that is redefining the customer service landscape. Our mission is to provide unparalleled support to our customers, empowering them to live their best lives through our high-quality compression socks and wellness products. With a focus on comfort, functionality, and customer satisfaction, we proudly serve customers across the U.S., Canada, and the U.K. **About blithequark** blithequark is a forward-thinking company that is passionate about delivering exceptional customer experiences and building lasting relationships with our loyal customer base. Our team is comprised of innovative thinkers, creative problem-solvers, and customer-centric professionals who are dedicated to making a difference in the lives of our customers. Join us in our mission to revolutionize the way people live, work, and play. **Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Answering incoming calls and responding to customer inquiries in a clear, professional, and friendly manner. * Managing and responding to incoming chat conversations on our website, providing real-time support to customers. * Monitoring and responding to customer messages on social media platforms, including Facebook, Instagram, X, Pinterest, and more. * Handling website inquiries and email communications efficiently. * Providing accurate information about products, promotions, and company policies. * Resolving customer complaints, processing returns/exchanges, and escalating issues as necessary. * Utilizing the customer service platform, Gorgias, to manage and log all customer interactions and maintain detailed records (experience with Gorgias is a significant plus). * Staying informed about company updates, new products, and campaigns to provide customers with the most current information. * Collaborating with team members to identify and address common customer concerns, improving service and processes. **Qualifications** To succeed in this role, you will need: * A minimum of 3 years of customer service experience handling inquiries across multiple channels (phone, chat, social media, email). * Exceptional verbal and written communication skills, with the ability to speak and write clearly and effectively. * Proven ability to maintain a professional and empathetic tone in high-pressure situations. * Familiarity with Gorgias or similar customer service software is highly preferred. * Strong multitasking abilities and attention to detail. * Self-motivated and capable of working independently in a remote setting. * Tech-savvy, with proficiency in managing chat tools, social media platforms, and basic computer skills. **Why Join blithequark?** * Flexible remote work – Work from the comfort of your own home. * Be part of a growing, innovative company that values creativity and customer satisfaction. * Opportunities for professional growth and development. * A supportive and collaborative team environment. **What We Offer** * Competitive hourly rate * Opportunities for career advancement and professional growth * Comprehensive training program to ensure your success * Collaborative and dynamic work environment * Flexible remote work schedule (Monday – Wednesday, 12:30 PM to 8:30 PM Eastern Time) * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job