Experienced Customer Service Representative – Remote Part-Time Opportunity to Make a Positive Impact in the Lives of Others

Introduction to blithequark At blithequark, we are passionate about making a difference in people's lives. We believe that everyone deserves the opportunity to receive care and support from their loved ones in the comfort of their own homes. As a leader in providing payroll services for self-directed Medicaid programs, we are committed to facilitating payments to caregivers, ensuring they receive the compensation they deserve for taking care of their loved ones. If you share our passion for helping others and are looking for a flexible and fulfilling work-from-home opportunity, we invite you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will play a vital role in providing exceptional support to patients and caregivers. You will be responsible for answering incoming calls, responding to questions, and providing important information to ensure that our clients receive the best possible service. This is a remote, part-time opportunity that offers flexible scheduling, allowing you to choose when you work and when you don't, within our client's hours of operation. Key Responsibilities Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information Actively assisting with enrollment, program applications, and set up in applicable systems Retrieving information to assist caregivers with any payroll-related inquiries Utilizing de-escalation techniques when supporting upset or frustrated callers Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing Documenting information and outcomes as necessary About You To be successful in this role, you should have at least one year of customer service experience and strong computer skills. You should also be able to offer empathy, patience, and a friendly demeanor at all times, as well as handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers. Additionally, you should have: Great active listening skills Excellent written and verbal communication skills Strong attention to detail The ability to multitask and adapt to change in a fast-paced environment A quality-focused mindset and a desire to achieve first call resolution whenever possible The ability to accurately and confidently work with numbers and discuss money Home Office Environment To work as a Customer Service Representative at blithequark, you will need: A computer meeting the following criteria: Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) Memory: 8GB of RAM CPU: 6 cores Hard Drive: At least 500MB of free space Sound: sound card (standard on most computers) Up-to-date antivirus software Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) Dual monitors A USB noise-cancelling headset A webcam for your certification experience Flexible Hours of Operation As a Customer Service Representative at blithequark, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that our client requires that contractors service at least 20 hours per week, and we are seeking contractors who can service some hours on Mondays and Fridays. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. As a remote, independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. Additionally, you will receive: One-on-one mentorship Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within our client's hours of operation The chance to achieve better work-life balance Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including certification programs and mentorship. You will also have the opportunity to work with a talented team of professionals who are passionate about making a difference in people's lives. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, respect, and open communication, where everyone feels valued and supported. As a remote, independent contractor, you will be able to work from the comfort of your own home, or anywhere in the US where you can meet our office requirements. Conclusion If you are a compassionate and professional individual who is passionate about helping others, we invite you to join our team as a Customer Service Representative. This is a unique opportunity to make a positive impact in the lives of others, while enjoying the flexibility and freedom of working from home. Apply now to take the first step towards a fulfilling and rewarding career with blithequark. Apply for this job