**Experienced Customer Service Representative – Remote West Coast Region**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working independently or as part of a team? If so, we invite you to join blithequark as an Experienced Customer Service Representative in our Remote West Coast Region. As a key member of our customer-facing team, you will serve as a direct liaison between customers, sales representatives, and various departments, ensuring seamless communication and resolving customer inquiries with the highest level of service. **About blithequark** blithequark is a leading provider of innovative solutions in the food and retail industry. Our mission is to empower our customers with the tools and expertise they need to succeed. We pride ourselves on our commitment to customer satisfaction, and our team is dedicated to delivering exceptional experiences that exceed expectations. **Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Processing orders received via Fax, EDI, email, and by phone, ensuring timely and accurate fulfillment * Verifying pricing and shipping dates within 24 hours after receipt, maintaining order guides and pricing in our software system * Proactively communicating with Production and the Warehouse to avoid potential customer shortages, including releasing lots and allocating items as needed * Tracking order fulfillment and communicating shortages to customers, providing information on when products will be available or suggesting substitute items * Working with the Accounting Department to resolve credit issues and release orders * Processing PO change requests, returns, and samples * Handling customer issues and complaints by referring them to the appropriate department and logging them into the system, following up to resolution * Communicating with Sales, Supply Chain, Production, Logistics, and Warehousing on a regular basis to ensure customer needs are met * Organizing work to meet deadlines and assisting the Sales Department in growing customer business **Education, Qualities, and Skills Required** * High school diploma required; Associate's or Bachelor's degree preferred * 2-3 years' experience in a customer service role, preferably in the grocery, food, or retail channels * Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP systems is a plus * Familiarity with EDI transaction sets * Ability to thrive in a fast-paced environment and remain calm under pressure * Works with a high sense of urgency * Dependable and results-oriented * Self-directed and able to work well independently or in a team * Organized with high attention to detail, accuracy, and follow-through * Above-average communication skills (written and verbal) * Strong interpersonal skills * Skilled in problem-solving, research, and time management * Able to multitask **Supervisory Responsibility** No direct supervision required. **Work Environment** This is a remote position, and you will work from the comfort of your own home or office. You will have access to a workstation equipped with a computer and other office supplies necessary for daily tasks. Our remote work environment is designed to provide a comfortable and productive space for you to excel in your role. **Position Type/Expected Hours of Work** This is a full-time hourly position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. The business hours for this position will be based in the PST or MST time zones. **Physical Requirements** The physical requirements for an office environment typically include: 1. Sitting: Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse. 3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents. 4. Mobility: Occasional walking or standing, including moving between different areas of the office. 5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents. 6. Communication: Clear verbal and written communication skills for interacting with colleagues, customers, and vendors. 7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies. 8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies. 9. Hearing: Adequate hearing ability to participate in meetings and teleconferences. **Compensation and Benefits** The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes: * Health, dental, and vision insurance * 401(k) plan with 4.5% employer contribution * Paid time off and holidays * Professional development opportunities * Employee wellness programs **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have access to: * Opportunities for professional growth and development * A comprehensive benefits package * A collaborative and supportive team environment * Flexible work arrangements, including remote work options * A competitive salary and bonus structure **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Information** For more information about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job