Experienced Customer Service Representative – Remote Work Opportunity in Quebec for Dynamic Call Centre Team

Introduction to blithequark Imagine being part of a dynamic team that makes a difference in the lives of its members and clients every day. At blithequark, we strive to understand the unique needs of our community by providing personalized experiences that build loyalty and trust. As a leader in our industry, we are committed to equity, diversity, and inclusion, welcoming individuals from all backgrounds to join our team. Our growth strategy puts people first, focusing on helping our employees shine in every area of life, which is the key to our success. About the Role We are seeking talented and passionate customer service representatives to join our call centre team, working remotely from anywhere in Quebec. As a member of our team, you will play a vital role in advising, supporting, and building loyalty with our members and clients. Your expertise and dedication will help us deliver a unique and personalized experience, making a real difference in the lives of those we serve. Key Responsibilities Provide exceptional customer service, responding to inquiries, and resolving issues in a professional and courteous manner Build strong relationships with members and clients, understanding their needs, and offering personalized solutions Work collaboratively with our dynamic team to achieve sales and service goals, contributing to the growth and success of blithequark Stay up-to-date with our products, services, and policies, ensuring you have the knowledge and expertise to provide accurate and helpful information Participate in ongoing training and development opportunities, enhancing your skills and knowledge to deliver exceptional results Opportunities and Career Growth At blithequark, we offer a variety of opportunities to suit your professional interests, including: Member/client relations Life and health insurance Fraud prevention Credit analysis and collections Emergency communications And many more As you grow and develop with our team, you will have access to career advancement opportunities, professional development, and training to help you achieve your goals. Essential Qualifications Diploma of College Studies (technical DCS) in a relevant field At least 1 year of relevant experience in customer service or a related field Knowledge of French required Advanced level proficiency in English may be required for certain positions Preferred Qualifications Previous experience in a call centre or customer service environment Strong communication and interpersonal skills Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities Proficiency in Microsoft Office and other software applications What We Offer In return for your dedication and hard work, we offer a competitive compensation package, including: A competitive hourly rate starting at $25.13/hour, plus a shift premium (where applicable) An annual performance-related bonus 4 weeks of flexible vacation starting in the first year Reimbursement of health and wellness expenses and telework equipment Group insurance, including telemedicine A defined benefit pension plan, providing predictable, stable income throughout retirement Work Environment and Culture At blithequark, we are committed to creating a positive and inclusive work environment, where everyone feels valued and respected. Our team is dynamic, supportive, and passionate about delivering exceptional results. We believe in equity, diversity, and inclusion, and we are dedicated to making a difference in the lives of our members, clients, and communities. How to Apply If you are a motivated and customer-focused individual, looking for a new challenge and opportunity to grow with a dynamic team, please apply to join our call centre team at blithequark. We welcome applications from individuals with diverse backgrounds and experiences, and we are committed to providing accommodations and support throughout the recruitment process. Conclusion Joining blithequark means becoming part of a team that is dedicated to making a difference in the lives of our members and clients. We are passionate about delivering exceptional customer service, and we are committed to helping our employees shine in every area of life. If you are looking for a new challenge, opportunities for growth and development, and a positive and inclusive work environment, apply now to become a part of our dynamic call centre team. Apply for this job