**Experienced Customer Service Representative – Remote Work Opportunity with arenaflex**

**About arenaflex** arenaflex is a forward-thinking global organization that has earned numerous prestigious awards, including 'World's Best Workplaces,' 'Happiest Employees,' and 'Best Companies for Career Growth.' Our company culture is built on a people-first, inclusive approach, fostering a genuine sense of belonging among our diverse team members from over 40 countries. We're a global leader in delivering exceptional customer experiences (CX) through ongoing innovation and cutting-edge technologies. Our mission is to help the world's best-known brands improve their businesses by providing top-notch customer support. **Join arenaflex's Diverse and Dynamic Team** As a remote Customer Service Representative at arenaflex, you'll be part of an organically diverse team where every member contributes to and supports each other's success and well-being. We're passionate about providing exceptional customer service experiences, and we're looking for talented individuals who share our enthusiasm. With continued growth, we're seeking more passionate and dedicated professionals to join our purpose-driven team. **Career Growth and Personal Development Opportunities** This is an excellent opportunity to reimagine your career journey and develop lasting relationships with your colleagues. At arenaflex, we invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. We offer a range of FREE Learning and Leadership Development programs to help you grow professionally and personally. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development. **Key Responsibilities of the Customer Service Representative Role** As a Concentrix Customer Service Representative working from home, you will: * Review existing customer accounts to ensure we're meeting all their needs and maintaining accurate account services and information * Maintain acceptable production levels as set by management * Provide details on discount services to help retain and save customers * Perform standard verification and authentication for customer account integrity * Provide high-level customer service and empathy * Ask probing questions to discover customers' wants, interests, and needs * Validate policy and customer information * Check the status of claims * Deliver bad news and de-escalate critical situations efficiently * Be proficient in navigating multiple systems * Participate in ongoing training and self-development * Maintain advanced knowledge of procedures, product information, and online resource tools * Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies * Participate in activities designed to improve business performance * Ensure all quality targets are met and maintained **Essential Qualifications** To succeed in this role, you'll need: * A minimum of 6 months to 1 year of solid customer service experience * Your own equipment, such as a personal desktop or laptop (no Chromebooks or Apple products) * A High School Diploma or GED * Effective communication skills and the ability to ask discovery questions * A strong heart and mind for servicing others * Comfort with Outlook, asynchronous tools, and Microsoft Excel * Comfort with being on web camera * Ability to utilize tools and resources to efficiently serve customers * Articulate business acumen and the ability to break down complex subject matter into relatable knowledge * Flexibility with hours of operation * Openness to feedback from leadership * Proactivity in self-upskilling and knowledge training * Ability to cross-reference job aids while assisting customers **What's in It for You?** At arenaflex, we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a Customer Service Representative, you'll enjoy: * Opportunities for performance incentive opportunities that are provided consistently month over month * The opportunity to work from the comfort of your home! * Team Appreciation Day * Summer Bash * Customer Service Week * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world * Wellness activities * Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and local community events * Paid training and customization to fit your needs * US Full benefits, including 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP) * The opportunity to shine in and grow your career with clear paths for development * Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability * IRise Mentorship programs to help you create a strong foundation for a rewarding career * Global citizenship, sustainability, and team event opportunities to make a difference in your community and beyond * Trained wellness partners to support you, as well as wellness training opportunities * The satisfaction of helping others every day * Referral bonuses * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with **Join arenaflex Today!** If this opportunity resonates with you, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their 'employer of choice' – proudly united as 'One arenaflex.' **Location:** USA, MO, Work-at-Home **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. **For more information regarding your EEO rights as an applicant, please visit the following websites:** * English * Spanish **To request a reasonable accommodation, please click here.** **If you wish to review the Affirmative Action Plan, please click here.** Apply for this job