Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Welcome to blithequark: A Global Technology and Services Leader Imagine being part of a game-changing career that empowers you to grow, learn, and thrive in a dynamic and supportive environment. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our team of game-changers is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. About the Role: Customer Service Representative (Remote) As a Customer Service Representative at blithequark, you will be part of our remote team, working from the comfort of your own home in Spain. You will be responsible for providing top-notch customer service to our clients, responding to incoming contacts via telephone and email, and resolving user demands in a timely and professional manner. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are looking for a career that offers growth and development opportunities, we want to hear from you. Key Responsibilities: Take incoming contacts (via telephone and email) and solve users' demands in a timely and professional manner Log call details onto call management systems and provide response and resolution within Service Level Agreements (SLAs) Maintain service and product knowledge and expertise associated with applications specific to individual clients Understand the customer profile and maintain appropriate communication in relation to it Ensure contractual SLAs are maintained and exceeded Act as a Brand Ambassador for blithequark and our clients' products, promoting their brands and values Your Qualifications and Skills To be successful in this role, you should possess the following qualifications and skills: Proficiency or bilingualism in French and Spanish, with advanced English language skills Good disposition to work in a customer service environment, with strong teamwork skills Customer care skills, with the ability to listen to and understand customers' needs Ability to take ownership of and progress calls to resolution or escalate calls to resolution Initiative and availability to receive training and adapt to new situations Proven expertise in client services, particularly in the fashion or boutique industry Interest and passion for fashion, with knowledge of the latest fashion trends Proven expertise in e-commerce client service, particularly in after-purchase support Knowledge of emotional intelligence, with the ability to identify and solve customer problems in an empathetic way Proven expertise in Payment Method platforms and CRM software What We Offer: At blithequark, we're committed to supporting your unique lifestyle and career goals. As a Customer Service Representative, you can expect: A full-time, 39-hour-per-week permanent contract, with a schedule of Monday to Friday, 9:00 AM to 6:00 PM A competitive salary of 18,400 euros gross per year, plus up to 1,200 euros gross per year in bonuses The opportunity to work from home anywhere in Spain, with the flexibility to balance your work and personal life A bring-a-friend (referral) bonus opportunity, to reward you for referring talented candidates to our team Full paid training on our company and the project you'll be working on, to ensure you have the skills and knowledge you need to succeed Career development programs, specialized courses, and language classes, to support your ongoing growth and development Career Growth and Development Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we're dedicated to supporting your career aspirations and helping you achieve your goals. Our Company Culture and Values At blithequark, we're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Why Join blithequark? By joining blithequark, you'll become part of a dynamic and supportive team that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to work with a range of well-known brands, develop your skills and knowledge, and grow your career in a global technology and services leader. If you're looking for a challenging and rewarding role that offers growth and development opportunities, we encourage you to apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." How to Apply If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are looking for a career that offers growth and development opportunities, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to our team of game-changers at blithequark. Apply for this job