**Experienced Customer Service Representative – Repair Coordination and Process Improvement**

Are you a customer service professional with a passion for delivering exceptional experiences and driving process improvements? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as an Experienced Customer Service Representative – Repair Coordination and Process Improvement. At blithequark, we're a pioneering leader in digital technologies, dedicated to revolutionizing the way we interact with our customers and the world around us. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a top employer in the industry. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for excellence and your drive to make a difference. **Job Summary:** We're seeking a skilled and experienced Customer Service Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you'll be responsible for coordinating customer equipment repairs from start to finish, working closely with repair technicians, manufacturing, and logistics personnel to ensure seamless communication and timely resolution of customer issues. Your attention to detail, strong communication skills, and ability to analyze data will enable you to identify areas for process improvement and recommend changes to enhance productivity and customer satisfaction. **Responsibilities:** As an Experienced Customer Service Representative – Repair Coordination and Process Improvement, your key responsibilities will include: * Overseeing customer repair requests from start to finish, ensuring timely and accurate resolution of customer issues * Working closely with repair technicians to schedule and prioritize customer repairs, ensuring efficient use of resources and minimizing downtime * Ensuring invoices are accurate and sent to customers in a timely manner, maintaining a high level of customer satisfaction * Running reports and analyzing data to identify trends and areas for process improvement, recommending changes to enhance productivity and customer satisfaction * Participating in and/or leading improvement activities to meet/exceed service goals, collaborating with cross-functional teams to drive results * Maintaining accurate records and documentation, adhering to company policies and procedures **Skills and Qualifications:** To succeed in this role, you'll need: * A Bachelor's degree and 2-5 years of customer service experience, or a combination of education and experience and/or demonstrated accomplishments * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, repair technicians, and other stakeholders * Attention to detail, with a focus on accuracy and quality in all aspects of your work * Ability to analyze data and identify trends, recommending process improvements to enhance productivity and customer satisfaction * Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment * Ability to pass a background check and drug screen **Work Environment and Company Culture:** As a valued member of our team, you'll enjoy a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on employee well-being and work-life balance. You'll have access to a range of benefits and perks, including: * Competitive hourly rate: $20-$25 per hour * Comprehensive benefits package, including dental insurance, health insurance, paid time off, and vision insurance * Opportunities for career growth and professional development, with a focus on employee empowerment and autonomy * Collaborative and supportive team environment, with regular feedback and coaching to help you succeed **Application Instructions:** If you're a motivated and experienced customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Question(s):** * Do we have your permission to text you regarding your application? **Education:** * Bachelor's degree (preferred) **Experience:** * Customer service: 2 years (required) **Ability to Commute:** * Bartlesville, OK 74006 (required) **Work Location:** * In-person **Apply Now:** Ready to take the next step in your career? Apply now to join the dynamic team at blithequark as an Experienced Customer Service Representative – Repair Coordination and Process Improvement. Apply for this job