**Experienced Customer Service Representative – Retail Banking and Sales Development**

At arenaflex, we're committed to fostering a supportive, inclusive, and rewarding work environment that empowers our employees to deliver exceptional customer experiences. As a Top Place to Work in Rochester and Buffalo, and a Great Place to Work nationally, we're dedicated to making a positive impact on the lives of our customers and our community. **Job Summary:** We're seeking an experienced Customer Service Representative to join our Retail Banking team at arenaflex. As a key member of our team, you'll be responsible for delivering personalized and caring client experiences, efficiently handling sales and service transactions, identifying financial needs, recommending products and services, and engaging business partners to improve the financial well-being of our clients. If you're a self-motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Build and expand banking relationships through proactive customer outreach, identifying financial needs, and recommending products and services to meet those needs. * Develop and maintain broad knowledge of arenaflex products and services to support client needs, including mobile banking, digital banking, and ATMs/ITMs. * Engage customers through proactive advice-led consultation, providing exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally. * Maintain responsibility for a cash drawer and follow proper balancing procedures, supporting daily operations of the office, including processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine. * Develop and maintain strong customer relationships, fostering a deep understanding of client needs and preferences. * Refers complex customer needs to the appropriate team member/business partner, ensuring seamless communication and resolution. * Introduces clients to digital banking solutions, including mobile banking, digital banking, and ATMs, and identifies and resolves client issues timely. * Answers the phone within the office promptly and professionally, ensuring compliance with security and audit procedures. * Maintains knowledge of regulatory compliance requirements and completes assigned compliance training, adhering to established policies and procedures. **Essential Qualifications:** * High School Diploma or GED or equivalent business experience * 1+ years of financial services experience in retail banking, with demonstrated ability to process transactions and execute an advice-led approach with customers to identify additional products and services * Excellent communication skills, both in person and over the phone, with proven ability to personalize features and benefits of products/services to customers with varying needs * Demonstrated knowledge of bank products and services, with ability to accurately process deposits and lending applications and account opening transactions * Ability to thrive in a team environment, with strong interpersonal and communication skills, and a self-starter mentality * Ability to learn and utilize new technology effectively and efficiently, with a strong desire to improve the financial well-being of customers by providing education and advice **Preferred Qualifications:** * Bachelor's Degree * 3+ years of financial services experience in retail banking, with demonstrated ability to process transactions and execute a consultative advice-led approach with customers, successfully opening new accounts * Experience with banking systems and platforms, with a strong understanding of regulatory compliance requirements **Work Environment and Culture:** At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to making a positive impact on the lives of our customers and our community. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced and dynamic environment, with a focus on sales and service development. **Compensation and Benefits:** * Competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, flexible spending account(s), company-paid life insurance, long-term disability, and short-term disability * Voluntary offerings, including life, critical illness/specified disease, accident, hospital indemnity, and personal accident insurance * Tuition reimbursement, employee referral program, wellness reimbursement program, star volunteer program, employee banking and financial perks, paid time off (PTO), and company-paid holidays * Opportunities for career growth and development, with a focus on sales and service development **How to Apply:** If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a work environment that's supportive, inclusive, and rewarding for all employees. **Note:** This job description is not exhaustive, and the Sales & Service Associate may be required to perform other duties as assigned. arenaflex reserves the right to modify or change this job description at any time, with or without notice. Apply for this job