**Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid)**

Are you passionate about delivering exceptional customer experiences and driving business growth through strategic retention and upsell strategies? Do you thrive in fast-paced, dynamic environments where no two interactions are ever the same? If so, we invite you to join the esteemed team at blithequark as an Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid). **About blithequark** At blithequark, we're committed to revolutionizing the way we connect, communicate, and innovate. As a leading provider of cutting-edge technology and services, we're dedicated to empowering our customers to achieve their full potential. Our team of passionate professionals is driven by a shared vision of delivering unparalleled customer experiences, fostering a culture of innovation, and making a meaningful impact in our communities. **Key Responsibilities** As an Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid), you'll play a critical role in driving customer satisfaction, loyalty, and revenue growth through strategic retention and upsell strategies. Your key responsibilities will include: * Providing solutions to prospective and existing customers to optimize their service experience, ensuring seamless interactions and resolving complex issues with ease. * Handling new service requests and assisting customers with the latest voice, internet, wireless plans, and devices, leveraging your expertise to upsell and cross-sell relevant services. * Addressing existing customer needs, including billing, payment, plan changes, upgrades, and technical support, while maintaining accurate customer records and resolving issues efficiently. * Identifying upsell opportunities and recommending the latest technology, services, and offers to customers, driving revenue growth and enhancing customer satisfaction. * Working in a fast-paced inbound contact environment, handling a high volume of calls, chats, and emails, while maintaining a positive attitude and calm demeanor under pressure. * Utilizing multiple tools and systems to resolve service, billing, and payment inquiries, ensuring accurate and timely resolutions. * Simplifying explanations of customer bills, rate plans, and features of blithequark's products and services, empowering customers to make informed decisions. * Performing basic troubleshooting and engaging Tier 3 support for complex customer issues, ensuring seamless escalation and resolution. **Requirements** To succeed in this role, you'll need to possess: * A high school diploma or GED equivalent, with a willingness to develop customer service and sales skills through ongoing training and development. * Familiarity with Windows computers and a strong ability to learn and adapt to new systems and tools. * A positive mindset, calm under pressure, and a strong ability to maintain a positive attitude in fast-paced environments. * Strong communication skills, with a solution-oriented mindset and a passion for delivering exceptional customer experiences. **Nice-to-Haves** While not required, previous call center or customer service experience, flexibility to work any schedule during hours of operation, including evenings, weekends, and holidays, will be highly valued. **Benefits** As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision coverage * 401(k) plan with company match * Tuition reimbursement program * Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays) * Paid Parental Leave * Adoption Reimbursement * Disability Benefits (short term and long term) * Life and Accidental Death Insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee Assistance Programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible blithequark mobility plans and accessories. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to investing in our employees' growth and development. As an Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid), you'll have access to: * Ongoing training and development programs, designed to enhance your customer service and sales skills. * Opportunities for career advancement, including promotions to leadership roles or specialized positions within the company. * A collaborative and supportive work environment, where you'll be encouraged to share your ideas and contribute to the company's success. **Work Environment and Company Culture** At blithequark, we're proud of our inclusive and dynamic work environment, where diversity, equity, and inclusion are valued and celebrated. Our team is passionate about delivering exceptional customer experiences, fostering a culture of innovation, and making a meaningful impact in our communities. As an Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid), you'll be part of a high-performing team that's dedicated to excellence and customer satisfaction. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences and driving business growth, we invite you to apply for the Experienced Customer Service Representative – Retention and Upsell Specialist (Hybrid) role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job