Experienced Customer Service Representative - Sales Hybrid Role with Exceptional Career Growth Opportunities at blithequark

Introduction to blithequark At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company's rich history began with the invention of the telephone by Alexander Graham Bell, and since then, we have been at the forefront of revolutionizing the way people communicate. Today, we are a global leader in communications and technology, dedicated to bringing families, communities, and businesses together with the products and services they need to thrive every day. We are committed to providing equal employment opportunities to all individuals, regardless of their background, and we strive to create a diverse and inclusive work environment that fosters growth, innovation, and success. Job Overview We are excited to announce an exceptional opportunity for a Customer Service Representative - Sales Hybrid role at blithequark. As a member of our team, you will be the voice of our company, redefining customer service and creating meaningful connections with each customer. Your primary responsibility will be to provide solutions to prospective and existing customers, optimizing their service experience, driving satisfaction, and loyalty. You will handle new service requests, address existing customer needs, and deliver personalized recommendations for our latest products and services. If you are passionate about sales, customer service, and technology, and you are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours Occasional overtime may be required Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously Excellent communication, interpersonal, and problem-solving skills Ability to work independently and as part of a team Preferred Qualifications Previous experience in sales, customer service, or a related field Knowledge of blithequark's products and services, including voice, internet, wireless plans, and devices Experience working in a hybrid environment, with both in-center and remote work Strong technical skills, including proficiency in multiple software applications and systems Ability to adapt to changing priorities and deadlines in a fast-paced environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with the tools and resources they need to succeed and grow in their careers. As a Customer Service Representative - Sales Hybrid, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our company offers a range of career development programs, including mentorship, coaching, and leadership development, to help you achieve your career goals and advance in your career. Work Environment and Company Culture At blithequark, we pride ourselves on our diverse and inclusive work environment, where everyone feels valued, respected, and empowered to contribute. Our company culture is built on a foundation of innovation, teamwork, and customer focus, and we strive to create a work environment that is collaborative, dynamic, and fun. As a Customer Service Representative - Sales Hybrid, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and driving business results. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a hourly rate of $19.61, plus up to $12,000 in commissions yearly, if all sales goals are met. Our company also offers a range of perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and additional sick leave. We also offer employee discounts on our products and services, as well as access to extensive employee wellness programs and employee assistance programs. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career in sales and customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative - Sales Hybrid, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and be part of a company that is shaping the future of communications and technology. Apply today and take the first step towards an exciting and rewarding career at blithequark! Apply for this job